Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Pellegrino

East Norriton,PA

Summary

Proven leader in customer service and hospitality, adept at enhancing passenger satisfaction and safety with American Airlines. Skilled in first aid and interpersonal communications, successfully managed team operations and emergency protocols. Excelled in creating memorable experiences, demonstrating a strong work ethic and reliability. Achieved significant improvements in guest services and operational efficiency.

Overview

35
35
years of professional experience

Work History

Flight Attendant

American Airlines
08.1989 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

VIP Services Supervisor

Six Flags Great Adventure
06.2007 - 01.2016
  • Supervised and scheduled a staff of 10 tour guides
  • Provide concierge-level service to guests and their families visiting the theme park. Ascertain guests’ preferences to shows, activities, and food; host and plan private tour. Answer questions about every aspect of the park, understand customer needs and meet those expectations to deliver the highest-possible customer experience.
  • Collaborated with other departments in the park to promote and advertise the VIP Tours program throughout and outside of the park
  • Coordinated VIP Tours of the theme park for corporate executives/shareholders and other high profile guests
  • Maintained all guest correspondences for VIP department

Inflight Supervisor

US Airways
05.1992 - 03.2005
  • Partners with Labor, Legal, Human Resources and Flight Service Headquarters to interpret and apply corporate policy, procedures and Joint Collective Bargaining Agreement
  • Joint efforts with local APFA to reach interest-based decisions for the company and Flight Attendants
  • Analyze data and work with team to meet our Flight Service goals and objectives-Engagement, Performance, Attendance and Accountability
  • Collaborate with key station personnel at PHL airport to enhance the overall customer experience, decrease delays and ensure on-time departures
    *Manages the daily operation while continually seeking opportunities to reduce cost and increase our internal customer service
  • Maintain staffing for the base- Flight Service Managers, Duty Managers and Coordinators

Education

Bachelor of Science - Hospitality Administration And Management

Niagara University
Niagara University, NY
05.1989

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Verbal and written communication
  • Professional Appearance
  • Interpersonal communications
  • Guest Services

Timeline

VIP Services Supervisor

Six Flags Great Adventure
06.2007 - 01.2016

Inflight Supervisor

US Airways
05.1992 - 03.2005

Flight Attendant

American Airlines
08.1989 - Current

Bachelor of Science - Hospitality Administration And Management

Niagara University

Similar Profiles

CREATE PROFILE
Peter Pellegrino