Peter Phan
Renton,WA
Summary
Oversees and performs technical and mechanical tasks to ensure that the internal and external buildings, grounds, amenities, and common areas meet the company’s standards for cleanliness, safety, appearance, and overall functionality. Strong understanding of safety guidelines and protocols, ensuring adherence to industry standards and regulations. Over 10 years of hands-on experience in maintenance, demonstrating a strong foundation in troubleshooting, repairs, and facility management. Proficient in written and oral communication, including following manuals, instructions, and labeling for technical procedures, as well as clearly conveying instructions to customers or team members. Excellent ability to handle customer interactions, including providing guidance, resolving complaints, and managing challenging or upset customers, both in person and over the phone. Assists the Community Manager in developing and managing budgets for regular repairs, maintenance, and capital expenses, contributing to cost-effective maintenance planning. Proven experience working with the public and collaborating with organizational leaders and officers, fostering positive working relationships across teams. Demonstrated excellence in delivering top-notch internal and external customer service, ensuring the satisfaction of both end users and fellow team members in various operational processes.
Maintenance professional with solid background in facility management and operations. Known for improving equipment reliability and reducing downtime through effective maintenance practices. Reliable team collaborator with focus on achieving results and adapting to changing needs. Proficient in troubleshooting, preventive maintenance, and team leadership.
Diligent [Desired Position] with proven track record in maintaining and improving facility operations. Demonstrated success in troubleshooting and resolving maintenance issues, ensuring optimal performance of equipment and systems. Skilled in team leadership and preventive maintenance planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Avenue5
08.2024 - Current
- Work closely with the maintenance team to ensure daily tasks such as service requests and unit make-readies are completed to standard
- Review and track progress of service requests, identifying chronic maintenance issues
- Respond promptly to maintenance-related issues while maintaining a professional demeanor, adhering to company policies and procedures
- Perform a range of maintenance duties, including repairs in electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance
- Handle general carpentry tasks like wallboard repair, countertop/cabinet replacement, window/glass repair, door/lock repair, and ceramic tile repairs
- Schedule inspections and maintenance for community systems (e.g., pumps, boilers, fire control systems, elevators, backup generators)
- Perform proactive preventive maintenance tasks such as painting, lighting, siding, pool maintenance, and golf cart upkeep
- Ensure the accuracy of work order systems and the timely completion of tasks, meeting company standards and resident satisfaction
- Inspect property grounds, buildings, and common areas to maintain safety and cleanliness standards, identifying issues for repair or replacement
- Oversee and assist with property emergency management (e.g., snow removal, inclement weather, fires, floods)
- Promote safety in compliance with local, federal, state, and company regulations
- Ensure property cleanliness and curb appeal, interact professionally with residents, and maintain high standards of customer satisfaction
- Conduct pre-move-in and post-move-out inspections, ensuring timely and quality unit turns
- Maintain a professional demeanor and appearance, promoting the same within the team
- Administer the company’s risk management program and ensure compliance with policies, state, and federal regulations
- Solicit and manage suppliers and contractors to ensure compliance with company policies
- Work with the property manager to ensure maintenance costs stay within budget and provide input for future budgeting
Service Supervisor
Greystar
04.2017 - 08.2024
- Handle and complete resident service requests and routine maintenance tasks, diagnosing issues and ensuring repairs comply with safety and quality standards
- Oversee the process of preparing vacant apartments for new tenants, which includes inspections, creating punch lists, coordinating with vendors, obtaining supplies, and ensuring the completion of necessary maintenance work
- Establish and maintain standards for cleanliness and the overall appearance of the community, including grounds, amenities, and common areas, ensuring they reflect high company standards
- Inspect the work performed by service team members, contractors, and vendors to ensure it meets the required quality standards
- Corrective actions should be taken when necessary
- Maintain an adequate supply of maintenance materials and spare parts, and work with the Community Manager to order supplies within budgetary guidelines
- Conduct monthly preventative maintenance procedures as outlined in company policies
- Contribute to cost-saving efforts by repairing parts instead of replacing them and minimizing material waste
- Lead safety meetings, ensure safety standards are met, and stay current with OSHA regulations
- Keep Material Safety Data Sheets (MSDS) accessible and up to date
- Provide excellent customer service by responding to residents’ needs, addressing complaints, and handling service requests with urgency and efficiency
- Follow company policies, regulatory requirements, and operational procedures
- Report violations or issues as needed
- Perform regular maintenance and inspections on equipment and ensure tools are in good condition
- Conduct periodic inspections of the community for safety risks and necessary repairs
- Communicate findings to the appropriate parties
- Complete paperwork related to service requests and maintenance activities in a timely and accurate manner
- Identify areas where efficiency and productivity could be improved and offer suggestions
Service Technician
Greystar
02.2015 - 04.2017
- Perform regular preventive maintenance and inspections in accordance with maintenance manuals and technical service guidelines
- Troubleshoot, repair, and install systems as necessary
- Maintain open communication with supervisors about work activities, offering suggestions for improvements
- Correct deficiencies identified during preventive maintenance checks
- Prepare and maintain vacant apartments, handling routine and emergency calls
- Ensure timely completion of work orders to meet company standards and resident satisfaction
- Conduct inspections of property grounds, buildings, and common areas for safety, cleanliness, and maintenance needs
- Assist with property emergencies, such as snow removal, fires, floods, and other urgent issues
- Observe safety standards in accordance with all applicable rules and regulations
- Participate in after-hours emergency on-call assignments
- Perform repairs and maintenance for various systems, including electrical, plumbing, HVAC, appliances, and flooring, as required
- Handle carpentry tasks such as wallboard, countertop, cabinet, and window repairs
Maintenances Technician
Ahtna Environmental Inc.
02.2013 - 04.2015
- Perform general carpentry, plumbing installations and repairs, and electrical work
- Tasks include light fixture replacement, window replacements, office reconditioning (e.g., flooring, plumbing, and electrical wiring repair and/or replacement, wall surface repairs, and painting), bookshelf installations, and furniture repairs
- Conduct regular preventive maintenance and inspections of building systems to ensure proper operation
- These systems include Heating, Ventilation, and Air Conditioning (HVAC); electrical distribution; lighting; plumbing; laboratory support; heat source boilers; and other mechanical systems
- Identify and correct deficiencies that arise during routine inspections or from normal operations
- Ensure that repairs and maintenance actions are completed effectively and efficiently
- Identify necessary resources, such as tools, materials, and staff, and collaborate with management to review and ensure proper allocation
- Make recommendations for improvements to existing facility maintenance standards, policies, and procedures
- Participate in the implementation of approved changes to enhance operational efficiency
- Oversee work activities to ensure strict adherence to established maintenance policies, procedures, and safety standards
Education
A.A. -
Computer Science
Bellevue, WA06.2013
A.A. -
Business Management
Bellevue, WA06.2013
Skills
- Technical and mechanical tasks
- Safety guidelines and protocols
- Troubleshooting
- Repairs
- Facility management
- Written and oral communication
- Customer interaction
- Complaint resolution
- Budget management
- Cost-effective maintenance planning
- Collaboration
- Customer service
- Interpersonal skills
- Leadership
- Team management
- Risk management
- Compliance with regulations
- Office equipment usage
- Organizational skills
- Time-management
- Emergency management
- Crisis management
- General maintenance and repair
- Plumbing
- Electrical
- Carpentry
- HVAC
- Appliance repair
- Flooring
- Hand tools usage
- Power tools usage
- Mechanical equipment usage
- Measuring devices usage
- Internet navigation
- Email applications
- Windows
- Outlook
- MS Word
- MS Excel
- MS PowerPoint
Certification
- OSHA 30-hours Certification, 2017
- CPO - Certified Pool & Spa Operator Certification, 2022
- Fair Housing Training, 2024
- Harassment Prevention Training, 2024
- Bloodborne Pathogens R2, 2017
- Hazard Communication Awareness, 2017
Awards
Employee Of the Year - Outstanding Service, 2020
Knowledge Skills Abilities
- Strong leadership and team management skills
- Excellent customer service and interpersonal skills
- Ability to manage budgets and ensure cost-effective maintenance practices
- Knowledge of safety standards, risk management, and compliance with regulations
- Proficient in using office equipment (fax machine, copier, printer)
- Strong organizational and time-management abilities
- Ability to manage emergencies and crisis situations
- General maintenance and repair: plumbing, electrical, carpentry, HVAC, appliance repair, flooring
- Using own hand tools unless prohibited by State law and knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
- Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
Timeline
Maintenance Supervisor
Avenue5
08.2024 - Current
Service Supervisor
Greystar
04.2017 - 08.2024
Service Technician
Greystar
02.2015 - 04.2017
Maintenances Technician
Ahtna Environmental Inc.
02.2013 - 04.2015
A.A. -
Business Management
A.A. -
Computer Science