Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Peter Prentice

Houston

Summary

Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

6
6
years of professional experience

Work History

Owner

P & K Solar LLC
10.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Regional Business Account Manager

Streamline Energy
07.2023 - 09.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Baker Apprentice

Maison Landemaine
09.2022 - 04.2023
  • Streamlined baking processes by conducting regular equipment maintenance checks and reporting any malfunctions promptly.
  • Helped maintain a positive working atmosphere through effective communication and teamwork with fellow staff members.
  • Gained hands-on experience with various baking techniques, such as kneading dough and monitoring oven temperatures.
  • Served customers promptly and professionally at the counter, addressing questions about bakery offerings while promoting current specials or seasonal items.
  • Received feedback from head baker on performance improvements, applying suggestions for continuous growth within the role.
  • Developed strong time management skills to efficiently produce high-quality baked goods under tight deadlines.
  • Demonstrated adaptability by quickly learning new recipes and techniques as needed for unique orders or seasonal products.
  • Collaborated with the baking team to meet daily production goals and ensure timely order fulfillment.
  • Enhanced product quality by consistently following established recipes and maintaining proper ingredient measurements.
  • Increased efficiency by effectively multitasking during periods of high demand or limited staff availability.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Prepared dough for variety of pastries, cakes and breads.

Sales Associate

CB2
09.2021 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Front Desk Coordinator

Star Protection LLC
06.2018 - 07.2018
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Cold calling potential Security guards.
  • Interviewing Security guards
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
  • Prepared weekly employee work schedules to meet operational needs.

Education

Bachelor of Arts - General Economics

Trinity University
San Antonio, TX
05.2021

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Business Administration
  • Business Planning
  • Strategic Planning
  • Business Development
  • Staff hiring
  • Negotiation
  • Sales Leadership
  • Sales management

Accomplishments

  • Collegiate Athlete: Soccer NCAA Division 1 (Colgate University), NCAA Division 3 (Trinity University)
  • Salesmen of the Month, for all of Texas, at CB2
  • Broke record for most client acquisition (15) within a month at Streamline energy

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Owner

P & K Solar LLC
10.2023 - Current

Regional Business Account Manager

Streamline Energy
07.2023 - 09.2023

Baker Apprentice

Maison Landemaine
09.2022 - 04.2023

Sales Associate

CB2
09.2021 - 10.2021

Front Desk Coordinator

Star Protection LLC
06.2018 - 07.2018

Bachelor of Arts - General Economics

Trinity University

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Peter Prentice