Peter Pretko
Peckville,PA
Summary
Accomplished Internal Manager with a proven track record at Gibson's Ford, enhancing customer satisfaction and employee productivity. Expert in vehicle appraisal and skilled in developing internal & retail packages. Demonstrates strong communication and team leadership, significantly improving service delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
Internal Department
Wyoming Valley Audi
Plains, Pennsylvania
07.2024 - Current
- Customer asstiance
- Automotive detailing
Internal Department
Toyota of Scranton
Scranton, Pennsylvania
08.2008 - 02.2024
- Certified as Toyota Technician for Maintenance.
- Program keys/fobs using Key Express System
- Assisted customers in resolving problems and understanding available service options.
- Conducted pre-delivery inspections.
- Conducting light mechanical duties.
- Perform auto detailing including: high speed buff, paint correction, extractor shampoo, carpet dye, application of pinstripe and graphic design, install accessories, paint touch up, wet sand, vehicle transportation
- Handled employee issues and customer interactions professionally.
- Utilized CDK computer system to manage repair orders and billing.
- Employed knowledge of various programs including Smart Path, XTime, and Rapidrecon.
- Performed maintenance on tunnel wash systems.
Internal Manager
Gibson's Ford
Dickson City, Pennsylvania
01.2016 - 07.2017
- Increased team motivation, enhancing overall performance.
- Completed numerous tasks within specified deadlines.
- Ensured workplace was efficient and orderly.
- Ensured high-quality service delivery consistently.
- Coached and trained employees in detailing procedures including buffing, interior cleaning, deliveries, new car prepping and more.
- High speed buff, paint correction, extractor shampoo, carpet dye, application of pinstripe and graphic design, installation of aftermarket accessories, wet sand, vehicle transportation
Education
Pennsylavianna Licensce - State Inspector & Emission License
Johnson College
Scranton, PA08-2011
Certification - Certified Paint Chip, Interior & Windshield Repair
Paint Bull
Saginaw, MI06-2008
High School Diploma -
Valley View H.S,
Archbald, PA06-1994
Skills
- Organizational awareness
- Strong communication skills
- Team leadership qualities
- Continuous learning attitude
- Vehicle appraisal and whole selling
- Internal & retail package development
Employee of the Month
Employee of the month in June 2015 & August 2019
Timeline
Internal Department
Wyoming Valley Audi
07.2024 - Current
Internal Manager
Gibson's Ford
01.2016 - 07.2017
Internal Department
Toyota of Scranton
08.2008 - 02.2024
Pennsylavianna Licensce - State Inspector & Emission License
Johnson College
Certification - Certified Paint Chip, Interior & Windshield Repair
Paint Bull
High School Diploma -
Valley View H.S,