Peter Quaglino
Operations Manager
Bishop,CA
Summary
Results-oriented business leader with more than 14 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Overview
47
47
years of professional experience
Work History
Operations Manager
Waste Connections Inc.
Bishop, CA
07.1993 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised 50 employees overseeing efficiency of day to day assigned tasks.
Reserve Police Officer
City Of Grover Beach
Grover Beach, California
12.2000 - 12.2018
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
Education
Law Enforcement Post Certificate - Law Enforcement
Allan Hancock College
Santa Maria, CA11.2000
High School Diploma -
San Luis Obispo High School
San Luis Obispo, CA06.1979
Skills
- Team Leadership
- Staff Management
- Policy Development and Enforcement
- Originality and Creativity
- Problem Anticipation and Resolution
- Management Team-Building
- Finance and Accounting Oversight
- Staff Training
- Inventory Management
- Customer Service
- Onboarding and Orientation
- Cost Management
Timeline
Reserve Police Officer
City Of Grover Beach
12.2000 - 12.2018
Operations Manager
Waste Connections Inc.
07.1993 - Current
Law Enforcement Post Certificate - Law Enforcement
Allan Hancock College
High School Diploma -
San Luis Obispo High School
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