Peter Rhee

Retail & EBay Operations Manager

Collector's World LLC

Annandale, VA

03.2021 - Current

Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
Provided training and guidance to junior listers on proper procedures when creating new listings.
Analyzed buyer feedback ratings to identify areas needing improvement in product quality or customer service processes.
Assisted customers with payment issues and provided support throughout the purchase process.
Canceled orders based on customer requests or inventory or delivery problems.
Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
Reviewed competitor websites regularly for opportunities to improve own listings' content or pricing structure.
Composed images of products using video or still cameras, lighting equipment and editing software.
Created, managed or automated orders or invoices using order management or invoicing software.
Purchased new or used items from online or physical sources for resale via websites.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Handled complaints and disputes from customers to promote customer satisfaction.
Managed inventory levels by tracking sales activity and restocking as needed.
Created item listings with accurate product descriptions, images and pricing information on eBay.
Received and processed payments from customers using electronic transaction services.
Processed returns, refunds, and exchanges according to company guidelines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Analyzed competitor pricing strategies to identify opportunities and recommend changes.