Peter Rice
Elizabeth,NJ
Summary
Dynamic hospitality professional with a proven track record at Rhinebeck Hotel, excelling in customer service and problem-solving. Successfully led cross-functional teams to enhance operational efficiency and drive business growth. Expert in guest relations and cash handling, fostering a positive environment that improved employee satisfaction by 20%.
Overview
2025
2025
years of professional experience
Work History
Front Desk Agent
Rhinebeck Hotel
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Developed and implemented strategic plans to enhance business growth and profitability.
- Led cross-functional teams to improve operational processes and drive performance improvements.
- Analyzed market trends to inform decision-making and identify new business opportunities.
- Established key performance indicators to monitor progress and guide operational strategies.
- Cultivated relationships with stakeholders to enhance partnerships and support organizational objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Galvin Resources
01.2019 - 05.2024
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Developed and implemented strategic plans to enhance business growth and profitability.
- Led cross-functional teams to improve operational processes and drive performance improvements.
- Analyzed market trends to inform decision-making and identify new business opportunities.
- Established key performance indicators to monitor progress and guide operational strategies.
- Cultivated relationships with stakeholders to enhance partnerships and support organizational objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
UAGC
Phoenix, AZSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Hospitality service expertise
Timeline
General Manager
Galvin Resources
01.2019 - 05.2024
Front Desk Agent
Rhinebeck Hotel
UAGC