Summary
Overview
Work History
Education
Skills
Certification
IBM Means Service
Timeline
Generic

Peter C Richardson

Summary

Dynamic professional with extensive experience at IBM, excelling in client engagement management and contract negotiation. Proven track record of achieving cost reductions and enhancing team competence through effective training. Strong communication skills and a commitment to fostering collaboration drive success in fast-paced environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Amazon Associate, Ambassador, Trainer

Amazon
05.2018 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Trained new hires and managers processes and safety. Then evaluated them on that training
  • Cross trained associates on new processes.

Senior Sales Associate

Xfinity Comcast
09.2015 - 10.2016
  • Met or exceeded sales objectives on consistent basis to drive company growth. 100% VOC (Voice of Customer)
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.

Part Time Sales Associate

Dillards Department Store
05.2014 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Intuit Inc
10.2013 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Contracts Manager, Customer Service Rep, Team Lead

IBM
05.1995 - 02.2012
  • Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements.
  • Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
  • Contributed to the development of proposal responses for new business opportunities, incorporating innovative contracting solutions that provided a competitive edge.
  • Resolved contractual disputes through effective negotiation strategies, minimizing impacts on the organization''s reputation and bottom line.
  • Led cross-functional teams in the development of procurement strategies, aligning business objectives with contractual obligations.
  • Achieved significant cost reductions by renegotiating existing contracts when market conditions allowed for more favorable terms.
  • Managed contract closeout procedures, ensuring all deliverables were met and any outstanding issues resolved in a timely manner.
  • Enhanced organizational efficiency by automating contract management processes using specialized software tools.
  • Streamlined contract processes by implementing standardized templates and procedures.
  • Collaborated with legal counsel to develop comprehensive risk assessments for high-value contracts, safeguarding company interests.
  • Facilitated training sessions for colleagues on contract management best practices, increasing overall team competence in managing complex agreements effectively.
  • Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
  • Managed a portfolio of complex contracts, ensuring compliance with company policies and legal requirements.

Education

Bachelor of Arts - Communications

North Central College
Naperville, IL

Skills

  • Client Engagement Management
  • Team Management
  • Thorough Product Knowledge
  • Brand Awareness Development
  • Creative Solutions Development
  • Task Management Skills
  • Effective Public Speaking
  • Critical Decision-Making
  • Strong Communication Skills
  • Effective Communication Coordination
  • Accurate Data Entry
  • Effective Information Gathering

Certification

Global TDR

IBM Means Service

. IBM Means Service Award Winner for excellence in leadership and customer service.

Timeline

Amazon Associate, Ambassador, Trainer

Amazon
05.2018 - Current

Senior Sales Associate

Xfinity Comcast
09.2015 - 10.2016

Part Time Sales Associate

Dillards Department Store
05.2014 - 03.2015

Customer Service Representative

Intuit Inc
10.2013 - 01.2015

Contracts Manager, Customer Service Rep, Team Lead

IBM
05.1995 - 02.2012

Bachelor of Arts - Communications

North Central College

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Peter C Richardson