Peter Riggio
Duluth,MN
Summary
Accomplished General Manager at Best Buy, adept in customer relationship building and sales expertise, significantly increased profitability through strategic vision and team supervision. Leveraged interpersonal communication skills and automotive industry knowledge at Krenzen Nissan to enhance client satisfaction and sales outcomes. Demonstrated proficiency in CRM software and product knowledge, driving business growth and operational efficiency.
Overview
23
23
years of professional experience
Work History
Sales Representaive
Krenzen Nissan
04.2017 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
General Manager
Best Buy
10.2011 - 04.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
CO- Manager
Wal-Mart Supercenter
09.2001 - 01.2011
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Approved regular payroll submissions for employees.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Hermantown Senior High School
Hermantown, MN06.1995
No Degree - Automotive Mechanics
Secondary Tech School
Duluth, MN06.1995
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Sales Presentations
- Sales closing
- Automotive industry knowledge
- Product Knowledge
- Team Supervision
Timeline
Sales Representaive
Krenzen Nissan
04.2017 - Current
General Manager
Best Buy
10.2011 - 04.2017
CO- Manager
Wal-Mart Supercenter
09.2001 - 01.2011
High School Diploma -
Hermantown Senior High School
No Degree - Automotive Mechanics
Secondary Tech School
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