Peter Ronco
Clearwater
Summary
Customer Success and Account Management professional with 7+ years of experience supporting high-value clients, managing complex orders, and driving long-term customer relationships in retail, showroom, and service environments. Proven ability to improve customer retention, resolve escalations, coordinate cross-functional teams, and deliver exceptional end-to-end client experiences. Known for building trust, increasing account loyalty, and supporting revenue growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative, Luxury Showroom
Ferguson Enterprises
Clearwater, FL
01.2024 - Current
- Manage walk-in and appointment-based sales for homeowners, designers, and contractors, delivering consultative product recommendations across plumbing, lighting, appliances, and hardware.
- Consistently close and process showroom transactions, averaging $70k–$90k in monthly sales, contributing nearly $1M annually in revenue.
- Guide customers through full purchasing decisions, including product selection, pricing coordination, and order placement.
- Develop repeat business by building long-term relationships and providing post-sale support.
- Prepare detailed quotes, proposals, and multi-line orders for residential and commercial projects.
- Partner with outside sales representatives and consultants to support account expansion and cross-selling opportunities.
- Serve as primary point of contact for priority clients, ensuring smooth fulfillment and proactive issue resolution.
- Coordinate with warehouses and vendors to ensure accurate and timely delivery.
- Maintain detailed CRM and order documentation to support account management and retention.
Sales Support Associate
Ferguson Enterprises
Tampa, FL
01.2022 - 01.2024
- Supported inside and outside sales teams by managing quotes, processing orders, and coordinating customer communications.
- Acted as secondary account manager for assigned clients, handling pricing inquiries, order tracking, and service requests.
- Strengthened customer retention by providing timely updates and proactive problem resolution.
- Collaborated with operations, logistics, and purchasing teams to ensure seamless fulfillment.
- Maintained detailed documentation to support account continuity and reporting.
Shift Supervisor / Barista Trainer
Starbucks
01.2015 - 01.2022
- Led and coached teams in a high-volume, customer-focused environment serving 1,000+ customers daily.
- Trained new hires on service standards, performance expectations, and customer engagement best practices.
- Resolved escalated customer issues, driving loyalty and repeat business.
- Managed daily operations, inventory, and cash reconciliation exceeding $1,000 per shift.
- Partnered with management to improve customer satisfaction and operational efficiency.
Education
Associate of Arts - Psychology (In Progress)
Saint Petersburg College
Clearwater, FL01-2027
Skills
- Customer Success Management
- Account Management & Retention
- Client Relationship Building
- Order & Project Management
- Cross-Functional Collaboration
- Issue Resolution & Escalation Management
- CRM & Documentation
- Revenue Support & Upselling
- Process Improvement
- Client Onboarding & Support
Websites
Timeline
Customer Service Representative, Luxury Showroom
Ferguson Enterprises
01.2024 - Current
Sales Support Associate
Ferguson Enterprises
01.2022 - 01.2024
Shift Supervisor / Barista Trainer
Starbucks
01.2015 - 01.2022
Associate of Arts - Psychology (In Progress)
Saint Petersburg College
Additional Experience
- Hamburger Mary’s – Server/Bartender
- Bradley’s on 7th – Bartender
- Steak ’n Shake – Server
- AMC Theatres – Crew Member
- (Customer-facing roles emphasizing service, relationship management, and operational excellence)