Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Peter Roney-Gault

Austin

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well organized with solid experience coordination with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

10
10
years of professional experience

Work History

Customer Retention Agent

Spectrum
01.2024 - Current
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries
  • Collaborated with other departments to ensure seamless service delivery, enhancing overall customer satisfaction.
  • Assisted in creating departmental goals focused on enhancing customer retention strategries throughout the organization
  • Evaluated account information regularly to identify patterns indicative of potential churn risks, proactively addressing any concerns before they escalate

Pharmacy Technician

Walgreens
05.2021 - 01.2024
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling and packaging
  • Streamlined prescription processing with accurate data entry and verification of patient information
  • Expedited Insurance companies on patients behalf

Customer Service

Customer Service Olympia
09.2014 - 05.2021
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly
  • Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers
  • Assisted customers with product selection, increasing sales and promoting brand loyalty
  • Maintained a clean and organized store environment, enchancing customer shopping experience

Education

General Studies -

Shoreline Community College
03.2017

High School Diploma -

Olympia High School
06.2014

Skills

  • Ability to Work Under Pressure
  • Communication
  • Customer Service
  • Computer Skills
  • Teamwork Skills

References

  • Tammy Todd, Walgreens, (512) 963 - 0032
  • Jenny Dau, Walgreens, (512) 573 - 0629

Timeline

Customer Retention Agent

Spectrum
01.2024 - Current

Pharmacy Technician

Walgreens
05.2021 - 01.2024

Customer Service

Customer Service Olympia
09.2014 - 05.2021

High School Diploma -

Olympia High School

General Studies -

Shoreline Community College

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Peter Roney-Gault