Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Peter Rosas

San Antonio,TX

Summary

Hardworking and reliable, with a strong ability in efficiency and problem solving. Highly organized and proactive, with a proven history of fostering team, individual, and management objectives

Overview

23
23
years of professional experience

Work History

Google AI Content Moderator/ Writer/ Editor

Tech Mahindra
San Antonio, TX
08.2023 - Current
  • Producing high quality responses using rich language texts for Large Language Models (LLM) based on strict parameters with tight deadlines. High accuracy scored regularly in QA assessments
  • Also worked for Meta (Llama) from 08/2023 to 09/2023

Modivcare/Customer Service Representative

IBEX Global
San Antonio, TX 78249-3309, TX
01.2023 - 08.2023
  • Provided frontline customer assistance for trip reservations and transport information to insurance members in a nationwide campaign. Demonstrated excellent communication skills in resolving consumer questions and issues, fast-tracking for problem resolution.

Facebook/Social Media Content Moderator

TASKUS Inc
New Braunfels, TX
06.2018 - 05.2022
  • Review and maintain extensive social media traffic to ensure content meets standards set by the client. Trained in multiple cross queues
  • Core Value Champ March 2021: Nominated by Team Leader for excellence in consistent performance and executing best practices

Coinbase/Customer Service Representative

TASKUS Inc
San Antonio, TX
01.2018 - 06.2018
  • Engage and provide knowledgeable assistance to Coinbase clients utilizing effective communication and empathy skills in order to fulfill the customers needs while seeking comprehensive resolutions on an assortment of issues

Co Owner/Multimedia Manager

STRATEGY DESIGNS
03.2001 - 08.2017
  • Co-created a freelance graphic design and multimedia firm to assist various clientele with international marketing solutions, brand advising, logos, and web development in which I specialized in creative strategies, client relations and presentations, advertising, brand specialist, copywriting/proofreading, editing, and multimedia sound (audio engineering) for such corporations as Hearst Magazines, Scholastic, Shell Car Care, Interpublic Group, and more

Education

Some College (No Degree) - Computer C++ Language, Audio Engineering

Houston Community College
Houston, TX

Skills

  • Quality Controls
  • Reliable and Trustworthy
  • Critical Thinking
  • Friendly, Positive Attitude
  • Computer Skills
  • Organizational Skills
  • People Skills
  • Active Listening
  • Problem Resolution
  • Work Ethic
  • Conflict Resolution
  • Basic Math
  • Working Collaboratively
  • Relationship Building
  • Team Building
  • Team Management

Affiliations

Trained in Voice Over acting by former CAA agent Leigh Gilbert, Los Angeles, CA

Timeline

Google AI Content Moderator/ Writer/ Editor

Tech Mahindra
08.2023 - Current

Modivcare/Customer Service Representative

IBEX Global
01.2023 - 08.2023

Facebook/Social Media Content Moderator

TASKUS Inc
06.2018 - 05.2022

Coinbase/Customer Service Representative

TASKUS Inc
01.2018 - 06.2018

Co Owner/Multimedia Manager

STRATEGY DESIGNS
03.2001 - 08.2017

Some College (No Degree) - Computer C++ Language, Audio Engineering

Houston Community College

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Peter Rosas