Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Peter Ruffolo

Crownpoint,IN

Summary

Dynamic Parts Counter Person with a proven track record at Joe Rizza Alfa Romeo Maserati, excelling in customer service and parts identification. Enhanced customer satisfaction through effective problem-solving and meticulous inventory auditing. Proficient in CDK, I consistently streamlined order fulfillment, fostering strong client relationships and ensuring accurate stock control.

Experienced with inventory management, customer service, and order processing. Utilizes detailed knowledge of parts and systems to ensure accurate and timely fulfillment. Track record of fostering strong customer relationships and maintaining organized stockrooms.

Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Parts Counter Person

Joe Rizza Alfa Romeo Maserati
01.2023 - Current
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
  • Ordered parts for customers, repair shops and in the service department for use in repairs
  • Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Assisted customers in finding appropriate parts promptly.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

Backroom Associate/Parts Delivery Driver

Joe Rizza Ford Orland Park
03.2018 - 01.2023
  • Received incoming merchandise and stored in correct stock locations.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Maintained orderly stockroom for ease of retrieval.
  • Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
  • Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
  • Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Reduced stock discrepancies by diligently conducting regular inventory audits and reporting findings to management.
  • Expedited order fulfillment by accurately picking and packing items according to pick lists and shipping manifests.
  • Verified safe and secure storage of merchandise and supplies.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Conducted periodic audits to verify inventory accuracy.
  • Provided backup support to sales floor staff when necessary, offering a seamless shopping experience for customers.
  • Developed and maintained successful working relationships with colleagues.
  • Maintained a clean and safe work environment, complying with all company policies, procedures, and safety regulations.
  • Moved merchandise using pallet jacks and hand trucks.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Picked and packed order items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Safely and securely loaded items to prevent damage during transport.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Inspected load security and checked for damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Delivered packages to customer doorsteps and business offices.

Car Porter

Joe Rizza Ford Orland Park
01.2011 - 02.2018
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
  • Improved dealership appearance by maintaining clean and organized car displays.
  • Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
  • Moved sold vehicles to maximize use of space and keep lot in order.
  • Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
  • Washed cars and trucks daily for auto dealership.
  • Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Promoted dealership cleanliness by removing trash from vehicles, vacuuming interiors, and tidying up showroom areas regularly.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Increased efficiency of service department by shuttling vehicles between service bays and parking lots.
  • Maintained and kept lot clean from trash and debris to promote proper vehicle display.
  • Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
  • Maintained clean, tidy and safe work environment.
  • Refilled gas tanks and documented fluid levels.
  • Applied protective agents, including sealants, to protect surfaces.
  • Inspected vehicles and equipment for visible damage.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Applied wax and sealants to exterior of vehicles and equipment.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.

Education

General Studies

Alan B Shepard
Palos Heights, IL
06-2006

Skills

  • Invoice processing
  • Improving customer satisfaction
  • Ordering parts
  • Workplace safety
  • Inventory auditing
  • Returns processing
  • Stock control
  • Order fulfillment
  • Delivery coordination
  • Customer service
  • Clean driving record
  • Parts department organization
  • Returns management
  • Problem-solving skills
  • Professionalism
  • Parts identification
  • Verbal and written communication
  • Proficient in CDK

Certification

* HAZMAT Certification

Timeline

Parts Counter Person

Joe Rizza Alfa Romeo Maserati
01.2023 - Current

Backroom Associate/Parts Delivery Driver

Joe Rizza Ford Orland Park
03.2018 - 01.2023

Car Porter

Joe Rizza Ford Orland Park
01.2011 - 02.2018

General Studies

Alan B Shepard

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Peter Ruffolo