Peter Ryan
Summary
I believe that an Executive Assistant should be the backbone of the executive team, seamlessly navigating the complexities of their roles. With my dedication and proficiency, I aim to not only meet but exceed the expectations of those I support.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Core Inspection Group
01.2021 - Current
- Planned, initiated, and enacted a marketing campaign that resulted in 29% total company revenue increase ($155K est.), increased agent retention by 25% including new clients and detractors
- Organized and coordinated conferences and monthly meetings.
- Scheduled, tracked, and uploaded approximately 100+ services and reports to CRM weekly
- Spearheaded brand awareness campaign and promoted client-retention efforts using sublimation.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
Sales Associate
COMCAST/XFINITY
06.2016 - 10.2019
- Established a good customer repertoire resulting in returning customers for multiple services
- Continuously exceeded stores' projected sales numbers
- Troubleshot software/hardware issues
- Counted and secured cash deposits
- Collaborated cross-departmentally for promotional offerings
- Managed multiple POS systems
- Trained staff on sales tactics and navigation of systems and procedures.
Shift Supervisor
CeX (Complete Electronics Exchange)
10.2014 - 05.2016
- Resolved customer complaints regarding sales and service
- Planned/directed staffing, training, and performance evaluations
- Conferred with potential customers regarding equipment needs
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Created & reviewed operational records and reports to project sales and determine profitability
- Prepared and approved budget expenditures
- Developed systems and procedures to improve operational quality and team efficiency.
Food Service Manager
CHIPOTLE MEXICAN GRILL
08.2012 - 09.2014
- Counted profits and made bank deposits
- Investigated/resolved complaints regarding food quality, service, or accommodations
- Coordinated assignments of cooking personnel
- Scheduled and received food/beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintained food/equipment inventories, and kept inventory records
- Established standards for personnel performance and customer service and safety.
Education
H.S. Diploma -
Eastern Regional High School
Liberal Arts/Vocational courses -
Camden Comm. College
Skills
- Digital Literacy/ Social Media
- Project Planning
- Critical Thinking/Decision Making
- Management of Personnel/Resources
- Systems Analysis & Evaluation
- Quality Control Analysis
- Excel Spreadsheets
- Attention To Detail
- Strong Organization Skills
Websites
Experience Highlights
- Established customer-focused strategies and solutions for better service.
- Exceeded sales goals and revenue projections.
- Implemented promotional incentives for customer retention.
- Trained incoming staff on operational policies and procedures.
- Resolved customer service issues
- Managed cash systems and inventory logistics
- Quality control and supervision of preparation
- Performed strategies for best in class customer service, performance, and safety
Qualifications Summary
Office Management and Customer Service Professional with experience implementing marketing/operational best practices and customer-centric solutions; Office Management, Electronics, and Customer Service industry expertise including training and service policies; Entrusted with confidential personnel and cash/credit procedures.
Timeline
Executive Assistant
Core Inspection Group
01.2021 - Current
Sales Associate
COMCAST/XFINITY
06.2016 - 10.2019
Shift Supervisor
CeX (Complete Electronics Exchange)
10.2014 - 05.2016
Food Service Manager
CHIPOTLE MEXICAN GRILL
08.2012 - 09.2014
H.S. Diploma -
Eastern Regional High School
Liberal Arts/Vocational courses -
Camden Comm. College
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