Peter Samko
Arlington,MA
Summary
Highly self-motivated individual seeking a career change. Passionate leader and creative problem solver with an unfailing drive to deliver quality results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Operations & Facilities Manager
The Dog Nanny Daycare & Cage Free Boarding
01.2017 - Current
- Manage staff of 25+ across multiple sites and branches of the business
- Ensure proper safety and supervision of 4-7 playgroups of 10-30 dogs each in a cage free environment
- Manage a client base of over 800 unique users in 2023
- Evaluate emerging market trends to inform strategic decisions affecting the organization's future decision making
- Absorbed general management responsibility of separate site grooming salon
- Optimize budget and inventory - streamline and automate processes where possible
- Develop and rollout new products, policies, and procedures to increase revenue and efficiency
- Maintain functionality of all facilities, contracting outside help when necessary
- Recruit/hire/train/develop all new staff
- Admin + HR responsibility - payroll, on/offboarding, discipline, record keeping
Front Desk Attendant/Dog Handler
The Dog Nanny Daycare & Cage Free Boarding
09.2015 - 01.2017
- Supervise daycare and boarding groups of 10-30 dogs
- Communicate with clients about ongoing issues with pets in our care
- Feed and medicate up to 50 dogs
- Coordinate logistics with kennel software (PetExec)
- Book daycare, boarding, and grooming reservations
- Interview prospective clients and arrange evaluations
- Clean and sanitize facility.
Pack Leader/Facilities Manager
Tail Waggerz Pet Care
01.2012 - 08.2015
- Supervised groups of dogs at cage-free facility - groups routinely exceeded 30 dogs
- Oversaw feeding and special care of all boarding dog
- Drove shuttle when needed
- Front desk duty - booking, cashier, new client intake
- Took on managerial responsibilities while owners worked on expansion
- Acted as liaison between customers and ownership - took over significant caretaking decision-making and communication
- Managed ongoing issues with employees
- Trained new staff
- Took on maintenance of facility - appliance upkeep, yard work, basic handyman work - contracting outside help when necessary
- Managed inventory on a budget
Head Field Monitor
Tufts University
01.2006 - 08.2012
- Coordinated shift scheduling for all monitorsMonitored field usage by community and university groups
- Oversaw usage of university facilities, ensuring no unauthorized activities took place on grounds
- Liaised with athletic department personnel and campus police in the event of conflicts
Volunteer Coach
Arlington HS Wrestling
01.2009 - 01.2011
- Heavyweight specialist - designed and oversaw practice regiments for larger wrestlers
- Cornered for wrestlers, advising them on in-match strategy
- Collaborated with other coaches to set line-up.
Education
Tufts University
High School Diploma -
Phillips Exeter Preparatory School
Exeter, NH2007
High School Diploma -
Arlington High School
Arlington, MA2006
Skills
- Operations Management
- Team Leadership
- Quality Assurance
- Training and Development
- Data Analysis
- Customer Service Management
- Database Maintenance
- Inventory Management
Certification
Driver's License
Additional Information
- Relevant Skills and Information
- Crisis management - always ready to step up when things get hairy
- Customer service - years of experience communicating with both parents and animal owners about ongoing issues with their children/dogs
- Happy to get down and dirty - see mess, clean mess; if nobody else wants to do it and it needs to get done, I'm your man
- Like to work flexible and non-traditional hours - overnights, emergency coverage, weekends, holidays
- Carpentry and mechanical knowledge - can fix just about anything
Volunteer Experience
Volunteer Coach, Arlington HS Wrestling, 2009-01-01, 2011-01-01, Heavyweight specialist - designed and oversaw practice regiments for larger wrestlers, Cornered for wrestlers, advising them on in-match strategy, Collaborated with other coaches to set line-up
Timeline
Head of Operations & Facilities Manager
The Dog Nanny Daycare & Cage Free Boarding
01.2017 - Current
Front Desk Attendant/Dog Handler
The Dog Nanny Daycare & Cage Free Boarding
09.2015 - 01.2017
Pack Leader/Facilities Manager
Tail Waggerz Pet Care
01.2012 - 08.2015
Volunteer Coach
Arlington HS Wrestling
01.2009 - 01.2011
Head Field Monitor
Tufts University
01.2006 - 08.2012
Tufts University
High School Diploma -
Phillips Exeter Preparatory School
High School Diploma -
Arlington High School
Driver's License
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