Peter Scherler Cook
China Spring
Summary
Experienced Customer Service and Sales professional with over 10 years in providing exceptional customer support. Dedicated and experienced Customer Service Representative with over 10 years of experience delivering high-quality service, resolving customer inquiries, and supporting business goals. Strong communication skills and proven ability to build rapport with clients.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer service
Overview
13
13
years of professional experience
Work History
Customer Service representative
TTEC Company
10.2020 - 08.2025
- Provided customer support through inbound calls, emails, and chat for various clients.
- Provided exceptional service to an average of 50+ customers per day via phone, email, and chat, ensuring high satisfaction and repeat business.
- Exceeded monthly sales goals by 20% by identifying customer needs and recommending suitable products and services.
- Assisted customers with billing inquiries, technical support, and product/service information.
- Achieved high customer satisfaction scores through empathy and problem-solving.
- Navigated multiple systems efficiently while maintaining excellent communication.
- Resolved customer complaints with empathy, resulting in increased
Retail sales associate
ABC Corporation
02.2015 - 10.2020
- Engaged with customers in a retail environment to promote and sell products.
- Met and exceeded monthly sales targets by understanding customer needs.
- Maintained accurate records of sales and customer interactions.
- Supported merchandising and restocking activities to ensure optimal product display.
- Managed customer inquiries, complaints, and returns efficiently, maintaining a resolution rate of 95% within the first contact.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Customer service representative
Arise platform
05.2012 - 01.2015
- Handled high-volume inbound calls for multiple clients in various industries.
- Delivered accurate information and resolved issues on first contact whenever possible.
- Used client-specific CRM systems to document and track interactions.
- Worked independently while maintaining quality and compliance standards.
- Resolved customer issues regarding products, delivery, and returns, ensuring a positive resolution experience.
- Consistently received customer feedback scores above 90% for service excellence.
Education
High School Diploma -
Trinity Valley Community College
Athens, TX 05.2001 -
Skills
- Customer Relationship Management (CRM)
- Sales & Upselling Techniques
- Conflict Resolution
- Multi-tasking in High-Volume Environments
- Written and Verbal Communication
- Remote Work Tools (Zoom, Slack, etc)
Timeline
Customer Service representative
TTEC Company
10.2020 - 08.2025
Retail sales associate
ABC Corporation
02.2015 - 10.2020
Customer service representative
Arise platform
05.2012 - 01.2015
High School Diploma -
Trinity Valley Community College
05.2001 -
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