Peter Scray III

Dynamic Customer Care Representative with proven expertise at Peckham Industries, excelling in complaint resolution and relationship building. Skilled in CRM software and adept at enhancing customer satisfaction through active listening and empathy. Committed to delivering first-call resolutions and streamlining processes for improved service delivery.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

As I have stated earlier, I have managed up to 487 employees and have excelled in raising expectations of those around me by explaining the task to its basic root cause and desired affect. I have promoted over my 32 years, in excess of 60 members of management not to include new hire managers who I gave their indoctrination in their new career choice.

I have served in the Air force.

I have had a security clearance.

I have received numerous recognition with previous employers from exceeding customer expectations ,to running regional stores of the year on 3 different occasions.

My birthdate is August 7,1960. My hobbies include fishing and spending time with my grandchildren.