Peter Smith
Richmond,VA
Summary
Adept at enhancing customer experiences and operational efficiency, I leveraged expertise in interior/exterior carpentry and exceptional problem-solving/handyman skills at Lowes Home Improvement Stores, Liberty Homes, Project:Homes, And Franco Lafratta to significantly contribute to revenue growth and client satisfaction. My proactive approach in addressing customer inquiries and adeptness in both technical and interpersonal abilities underscore my comprehensive skill set.
Overview
15
15
years of professional experience
Work History
Customer Experience Sales Floor Associate
Lowes Home Improvement Stores
12.2023 - 12.2024
- Participated in ongoing product training sessions to stay current on industry trends and effectively address customer inquiries.
- Increased overall store revenue by upselling , cross-selling relevant products to customers.
- Collaborated with fellow associates to maintain accurate inventory levels and efficient merchandise presentation.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering inclusive shopping environment.
- Supported team members in maintaining clean, organized, visually appealing sales floor for optimal shopping experiences.
New Home Warranty Service, New Home Repairs
Liberty Homes of Virginia
12.2015 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, as expertly completed repairs in a clean, competent and timely manner, to the customer's full satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Home Insulation Technician
Project:Homes
09.2011 - 03.2015
- Contributed to company growth by working in team of highly dedicated, thoroughly trained technicians, providing excellent service to fully meet and exceed customer expectations, with or without accommodation.
- Improved insulation efficiency by average 28% ; conducting thorough assessments of residential and commercial properties.
- Developed customized solutions for challenging insulation projects involving irregularly shaped spaces or unique building materials.
- Troubleshot issues with existing insulation systems, identifying root causes of inefficiencies and implementing effective solutions to maximize energy savings for clients.
- Enhanced client satisfaction, accurately installing various insulation materials, including fiberglass, cellulose, and spray foam.
- Ensured optimal energy conservation by effectively sealing air leaks and insulating attic spaces.
- Supported sales team by providing technical expertise during client consultations, showcasing insulation products and services to potential customers.
Residential Handyman
Franco Lafratta Handyman Service
07.2009 - 07.2011
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
Education
No Degree - Liberal Arts And General Studies
Old Dominion University
Norfolk, VA06.1981
2000 Hour Certificate of Completion, Auto Repairs. - Automotive Mechanics
Fogg Technical Institute
Hanover, Virginia.08.1975
Skills
- Interior, Exterior Carpentry, Trim/rough
- Interior, Exterior Painting, Staining, Roller/Brush
- Basic Plumbing Repairs
- Basic Electrical Repairs
- Door/Window installation, Repairs, Adjustments
- Customer Problem Resolution
- Merchandising and Display
- Exceeding Customer Expectations
- Ability to Lift 40 pounds
- Speech Clarity
- Store Policies and Procedures
- Order Management
- Retail Merchandising
- Goal Setting
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Teamwork and Collaboration
- Reliable and Responsible
Folk/pop guitar, Choir (baritone), Folk dance, Bicycling ,reading, Auto repair
I am a "self taught" intermediate level acoustic guitar player As a volunteer, I have performed with Richmond Renaissance Dancers, and have soloed w/ guitar/harmonica at Little Sisters of the Poor, at St. Alban's Church and other venues.
I have been singing Baritone for a church choir for seven years. I sight read, can sing in Latin and in 'The Queens ( King's) English.
I dance English Country, Renaissance, Colonial , Cajun, Zydeco, and swing. Occasionally assist in teaching/event set up.
Timeline
Customer Experience Sales Floor Associate
Lowes Home Improvement Stores
12.2023 - 12.2024
New Home Warranty Service, New Home Repairs
Liberty Homes of Virginia
12.2015 - 12.2022
Home Insulation Technician
Project:Homes
09.2011 - 03.2015
Residential Handyman
Franco Lafratta Handyman Service
07.2009 - 07.2011
No Degree - Liberal Arts And General Studies
Old Dominion University
2000 Hour Certificate of Completion, Auto Repairs. - Automotive Mechanics
Fogg Technical Institute
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