Summary
Overview
Work History
Education
Skills
Timeline
Generic

PETER SMITH

Summary

Seeking a Full Time Permanent position as a customer service representative with your team of friendly professionals working to provide positive resolutions to your valued customers and vendors. I bring a wealth of experience including management, however I am always willing to be flexible and to learn from my co-workers and members of management. I enjoy working directly with customers to help facilitate their individual needs in order to complete their project whatever that may be. I believe in treating each customer or vendor as if they are the most important relationship we have. I am ready to bring my positive "can do!" ways to your family. I want to join your team.

Overview

33
33
years of professional experience

Work History

Delivery Driver

AutoZone
07.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered ordered parts to automotive repair facilities.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Work with commercial customers over the phone helping place part orders
  • Work with outside vendors to find parts for our commercial accounts
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Customer Service Advisor

Lube Management Corp
01.2018 - 07.2019
  • Welcome customers to service center and attend to their needs throughout the service
  • Work directly with customer to ensure customer receives complete service to his/her vehicle in a timely and professional manner and to maintain a pleasant and safe environment for customers
  • Take initial service requests and enter information into the store computer system
  • Make recommendations explaining additional services based on manufacturer’s recommendation
  • Wok with outside vendors to complete services on customer vehicle
  • Keep all customers aware of their individual vehicle status and update sales pricing with customer
  • Take payment and escort customer to vehicle, ask if we could have done anything better for them, thank them and ask them to return for next service

Outbound Material Handler

Collabera
09.2017 - 01.2018
  • Retrieve completed steel orders using overhead crane and heavy duty forklift, weigh, palletize and wrap outbound steel orders for shipment to customers.

Owner

Circle Shot Media, Real Estate Photography
07.2008 - 07.2017
  • Develop new customers
  • Meet directly with home seller and realtor
  • Photograph home and create 360 degree virtual tours for use in marketing
  • Work directly with customer and their customers to create a marketing plan
  • Customer service and support of all sales materials as related to internet use

Fabricator / Warehouseman

Farwest Steel Corp
03.1997 - 03.2006
  • Complete customer orders
  • Interact with incoming will call customers and vendors either in person or over the phone
  • Use heavy duty machinery to complete orders including overhead cranes and forklift
  • Keep a clean safe work area free from fire or trip hazards
  • Work with teammates to maximize time management
  • Comply with OSHA safety policies

Production Floor Maintenance Technician

Intel Corporation
09.1994 - 01.1997
  • Work with teammates to maximize time management
  • Comply with OSHA safety policies, Work as part of the team that would set up and maintain individual build cell areas
  • Keep production line moving in a non-stop work environment
  • Use "pass-down" logs to keep not only records of repair, but also to inform teammates of any and all situations on the production floor
  • Maintain a clean and safe, well organized work area.

Parts Counter Person

Schuck's Auto Parts
04.1994 - 09.1994
  • Work with customers to fulfill their automotive parts needs to complete their project
  • Put incoming shipments of inventory in their place within stockroom
  • Maintain professional attitude and work directly with customers from arrival to when I would ring them out
  • Take phone calls from either customers or outside vendors
  • Be a part of the team working closely with management and co workers.

Customer Service Department Manager

The Good Guys! Inc
11.1990 - 07.1993
  • Lead team of customer service representatives
  • Responsible for over one million dollars of store stock, scheduling employee work schedule, handling customer complaints, setting up delivery schedule, profit and loss, loss prevention, hiring and coaching of staff including OSHA standards and company safety policies
  • Working with customers bringing in items for service or returning sold items for exchange or refund
  • Trained in HazMat, Sexual Harassment, Employee discipline / coaching and positive outcome in situations of customers concern.

Education

Welding Technologies Certificate of Welding Skills -

Clark College
Vancouver, WA
02.2005

General Studies

Santa Clara High School
Santa Clara, CA
06.1987

Business Administration

Wilson Adult Ed Center
Santa Clara, CA
04.1986

Skills

  • Excellent Written and Oral Communication
  • Understanding Customer Needs
  • Sales and Upselling
  • Customer Relations
  • Effective Written and Verbal Communication
  • Good Communication Skills
  • Order and Refund Processing
  • Valid Driver's License
  • High-Volume Call Environments
  • Ability to Work Independently
  • Calm and Professional Under Pressure
  • Customer Relationship Management

Timeline

Delivery Driver

AutoZone
07.2019 - Current

Customer Service Advisor

Lube Management Corp
01.2018 - 07.2019

Outbound Material Handler

Collabera
09.2017 - 01.2018

Owner

Circle Shot Media, Real Estate Photography
07.2008 - 07.2017

Fabricator / Warehouseman

Farwest Steel Corp
03.1997 - 03.2006

Production Floor Maintenance Technician

Intel Corporation
09.1994 - 01.1997

Parts Counter Person

Schuck's Auto Parts
04.1994 - 09.1994

Customer Service Department Manager

The Good Guys! Inc
11.1990 - 07.1993

Welding Technologies Certificate of Welding Skills -

Clark College

General Studies

Santa Clara High School

Business Administration

Wilson Adult Ed Center

Similar Profiles

CREATE PROFILE
PETER SMITH