Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Peter Souza

Davie,FL

Summary

Experienced with managing high-level customer interactions and resolving complex issues. Utilizes effective communication and strategic problem-solving to enhance customer satisfaction. Track record of fostering strong relationships and driving team success through collaboration and adaptability.

Overview

38
38
years of professional experience

Work History

Sr. Customer Specailist

Wolters Kluwer (C T Corporation)
05.1982 - 09.2020
  • Resolved complex customer inquiries, enhancing satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline service processes.
  • Managed client accounts, ensuring accurate data entry and updates.
  • Developed training materials for new hires, improving onboarding efficiency.
  • Facilitated communication between customers and internal departments to resolve issues swiftly.
  • Maintained up-to-date knowledge of company products and services, providing expert guidance to clients.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Maintained detailed records of customer interactions, using this data to inform targeted upselling or cross-selling efforts.
  • Coached team members on best practices for handling difficult situations, promoting a culture of continuous learning.
  • Developed rapport with clients, fostering long-term relationships and repeat business.
  • Collaborated with team members to share best practices and provide comprehensive support solutions.
  • Participated actively in departmental meetings as well as professional development opportunities relevant to role.
  • Provided exceptional support during peak periods or staff shortages, demonstrating adaptability and commitment to excellence in service delivery.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.

Education

N/A -

City College of San Francisco
San Francisco, CA

Skills

    C T Corprorarion is owned by Wolter Kluwer a Dutch Company C T provided services to Corporate Attorneys throughout the USA

    Our main business was acting as Agent for Service of Process for about 80% of the Fortune 1000 Companies We assisted companies and attorneys informing companies in all 50 states We had offices throughout the USA I began in the San Francisco office back in 1969 as a Mail Clerk and worked my way up to a Manager/Team Leader or the Plantation, Florida office I am extremely proud to say that I retired from the company after 51 years of service

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sr. Customer Specailist

Wolters Kluwer (C T Corporation)
05.1982 - 09.2020

N/A -

City College of San Francisco

Similar Profiles

CREATE PROFILE
Peter Souza