Peter Spiegelberg
Marysville,WA
Summary
Thorough Medical Equipment Service Technician with commitment to superior service, looking to change industries. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new skills. Experience managing high-volume of service orders while maintaining quality and efficiency.
Overview
26
26
years of professional experience
Work History
Medical Equipment Service Technician
Verathon Medical
01.2007 - Current
- Liaised with internal departments to optimize productivity and efficiency.
- Optimized performance of equipment through expert calibration processes tailored according to specific internal requirements.
- Developed user manuals and technical documentation to increase usability.
- Worked with government inspectors from around th world to maintain compliance with global standards regarding product quality and safety.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained detailed records of service records, enabling better tracking of recurring issues and proactive solutions implementation.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Replaced faulty components on medical devices and performed preventive maintenance to secure smooth operations.
- Evaluated systems according to predetermined checklist and noted issues.
- Researched and implemented new technologies and equipment.
- Wrote and revised maintenance procedures.
- Inspected equipment to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team, including traveling overseas to train another service technician in Sydney, Australia.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Followed established procedures for inspection of electrical components, housings, and motors, performing needed maintenance, including, but not limited to disassembly, assembly, soldering, and performing tolerance testing.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained detailed records of service orders, enabling better tracking of recurring issues and proactive solutions implementation.
Temp Worker
Molly Brown Temps Inc
06.2005 - 01.2007
- Prepared boxes for shipments based on standard sizes.
- Checked raw materials and completed work for defects affecting product quality.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Displayed keen attention to detail while reviewing documentation for accuracy, ensuring high-quality results across multiple industries.
- Referred to work orders to determine amount and type of materials needed for each order.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
- Balanced boxes on pallets to prevent shifting and damage.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Performed data entry and inspection duties in noisy warehouse, demonstrating ability to work in a distracting environment.
Substitute Teacher
Edmonds School District
09.2004 - 06.2005
- Followed lesson plans designed by absent teachers.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Documented student progress and provided regular updates to absent teachers.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enforced school and class rules to maintain order in classroom.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Incorporated technology into learning to enhance student engagement and learning.
- Monitored student progress and provided feedback to absent teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Assigned and explained homework.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Implemented classroom management techniques to maintain positive learning environment.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Developed and implemented behavior management plans for students with challenging behavior.
- Monitored student performance and provided feedback to inform instruction.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Provided instruction for students in core subject areas.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technology Assistant
Central Washington University
06.2002 - 03.2004
- Enhanced user experience by troubleshooting software and hardware issues in a timely manner.
- Conducted thorough evaluations of existing IT infrastructure, identifying areas for improvement and implementing necessary changes.
- Assessed end-users'' needs in order to address complaints.
- Provided exceptional end-user support, promptly addressing questions and concerns regarding hardware and software usage.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance in person.
- Managed IT inventory effectively, ensuring adequate resources were available for daily operations.
- Broke down and evaluated user problems, personal expertise and probing questions.
- Researched and identified solutions to technical problems.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Kitchen Assistant
Central Washington University Dining Services
09.2001 - 06.2002
- Cleaned and maintained work areas, equipment and utensils.
- Provided backup support to other staff members during busy periods or staff shortages.
- Maintained effective supply levels by monitoring and food stock and dry goods.
- Assisted in reducing kitchen waste through careful portion control measures.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Maintained high personal grooming standards and uniform presentation.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Monitored dining room and bar areas for signs of overcrowding.
- Ensured guest satisfaction with attentive service, addressing concerns or special requests as needed.
- Greeted customers upon arrival to dining room.
- Enhanced customer satisfaction by providing efficient and courteous dining hall service.
- Supported catering events held at the dining hall facility which involved setting up banquet spaces efficiently following specific event requirements.
- Facilitated smooth operations with diligent cleaning and sanitizing of dining areas, kitchen equipment, and utensils.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Assisted in maintaining a safe dining environment by adhering to food safety regulations and guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Enhanced team morale with proactive communication skills, fostering a positive work environment that encouraged collaboration among colleagues.
- Collaborated with other dining room and kitchen staff to facilitate efficient service.
- Upheld high cleanliness standards by consistently wiping down tables after use, sweeping floors regularly, and keeping condiment stations organized.
- Contributed to the dining hall''s positive reputation by delivering excellent service in a friendly and approachable manner.
- Assisted with bussing tables and cleaning up spills.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with staff members to maintain optimal teamwork during high-volume shifts, ensuring seamless service delivery.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
Sales Associate
Centralia Square Antique Mall
06.1999 - 09.2001
- Boosted customer satisfaction levels through exceptional service, addressing requests promptly, and providing a welcoming store environment.
- Solved customer requests by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store, going above and beyond to serve needs.
- Delivered energetic responses to customers in-store, going above and beyond to serve needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Recommended complementary purchases to customers, increasing revenue.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prioritized helping customers over completing other routine tasks in store.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and helped locate merchandise, and promoted key items.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Researched specific genres of antiques (ex: baseball memorabilia) into order to become a product expert for customer seeking that type of collectible.
- Maintained a rough estimate of the value of certain antiques through use of industry-standard valuation catalogues.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Cashier
IGA Supermarket
06.1998 - 06.1999
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Greeted customers entering store and responded promptly to customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Education
Central Washington University
Ellensburg, WA06.2004
Associate of Arts - Music
Centralia College
Centralia, WA06.2001
Skills
- Medical equipment expertise
- Technical Support
- Soldering skills
- Component Repairs
- Software configuration
- Diagnostics and troubleshooting
- Problem and Issue Resolution
- Repair Techniques
- Document Management
- MS Office
- Written Communication
- Verbal Communication
Accomplishments
- Traveled overseas to Sydney, Australia to train a new hire according to company standards and using established technical service manuals.
- Achieved the rank of Eagle Scout in the Boy Scouts of America by designing, organizing, and completing a cemetery clean up project with accuracy and efficiency.
- John Philip Sousa Award.
Timeline
Medical Equipment Service Technician
Verathon Medical
01.2007 - Current
Temp Worker
Molly Brown Temps Inc
06.2005 - 01.2007
Substitute Teacher
Edmonds School District
09.2004 - 06.2005
Technology Assistant
Central Washington University
06.2002 - 03.2004
Kitchen Assistant
Central Washington University Dining Services
09.2001 - 06.2002
Sales Associate
Centralia Square Antique Mall
06.1999 - 09.2001
Cashier
IGA Supermarket
06.1998 - 06.1999
Bachelor of Arts - Education
Central Washington University
Associate of Arts - Music
Centralia College
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