Peter S. Sandak
Westminster,Colorado
Summary
I am a highly resourceful Information Technology professional with hands-on expertise in deploying, managing, and maintaining a wide range of hardware, software, and networking platforms. With a proven track record of developing and implementing best practices, I consistently streamline processes to enhance operational efficiency.
Known for my ability to communicate effectively across diverse technical audiences, I thrive in dynamic environments that challenge me to expand my knowledge and skill set. I bring a fresh perspective, a strong commitment to quality, and a proactive mindset to every project I undertake.
My versatile skill set includes project management, problem-solving, and cross-functional collaboration. Recognized for my adaptability and results-driven approach, I take pride in delivering innovative and effective IT solutions that drive success.
Overview
28
28
years of professional experience
Work History
Data Analyst/Processor, Variable Data Production Designer, Desktop Support Specialist
DMXEngage (A Division of One Touchpoint)
05.2016 - Current
- Daily responsibility of processing financial transaction confirmation, periodic statement, tax documents, and non-financial confirmation documents for 45+ clients’ customers
- Answering client questions regarding incoming data
- Determining feasibility of client requests and implementing those requests; continued the process of confirming data receipt but also implementing the print layout design changes required to present the requested changes.
- Liaison between the OneTouchPoint Mountain States office (in Denver, CO) and the IT department (in Hartland, WI)
- Projects
- Training in Quadient Inspire Designer – when DMXEngage was transitioned to OneTouchpoint we lost expertise in this software. After the week long training, I made it a goal to become the resident expert in this software.
- Continual improvement to processes: efficiency and documentation
- Training existing and new staff to perform tasks as my backup.
- Replaced all manual (copy/paste) reporting/QC sheets with automated versions
- Converted all old VDP processes (using software called DocForm) into Quadient Inspire Designer
- Aided in the process of decommissioning all DMXEngage specific servers; documented what each server’s purpose was and determined how its function(s) could either be migrated to a OneTouchpoint server or be shifted to another means that no longer required obsolete hardware and OS.
Data Analyst/Processor & Desktop Support Specialist
DMXEngage (A Division of Ruffalo Noel Levitz)
09.2014 - 05.2016
- Daily responsibility of processing financial transaction confirmation, periodic statement, tax documents, and non-financial confirmation documents for 45+ clients’ customers
- Answering client questions regarding incoming data
- Determining the feasibility of client requests and implementing those requests; mostly with regard to whether the client gave us the data we needed to accommodate the request in the first place.
- Liaison between DMXEngage and the parent companies (Noel Levitz and Ruffalo Noel Levitz [RNL]) about all Information Technology
- Implemented hardware, software, and security deployment for all DMXEngage employees
- Projects
- Rewrote all data processing documentation
- Converted all processing away from FoxPro 2.6 to SQL
- Aided in the design of new server security
Independent Consultant
Contractor
11.2013 - 09.2014
- PARTech – Providing level 1 phone support to numerous Quick-Service Restaurants regarding their Point-of-Sale systems
- Compucom for T-Mobile – Upgrade store workstation computers from Windows XP to Windows 7
- Provided personal IT support to numerous home users in the Westminster, Colorado area
Engineering Lab Services (ELS) System Administrator and Assets Supervisor
Brocade Communication Systems Inc.
07.2008 - 11.2013
- Liaison between ELS and test engineers. Worked with engineering lab managers to determine current and future needs.
- Physically rack mount networking infrastructure (Ethernet switches, terminal servers, KVMs, and PDUs), servers, and switches
- Installed and configured a variety of operating systems on a wide variety of brand name and generic servers
- Configured networking infrastructure within designated TCP/IP subnets with proper system functionality
- Managed and Maintained all inventory for the Engineering department in the Broomfield, CO facility
- Worked with ELS Department in San Jose, CA to develop more unified and consistent inventory and materials planning
- Projects
- Numerous large scale equipment moves and reconfigurations that saved physical space, and reduced required resources
- Moved user workstations to reorganize departmental units into consolidated locations.
- Using several methods and software packages (Norton Ghost, Acronis True Image, and SCCM) built and deployed operating system and software images both locally (drive to drive) and over network
- Audited 12,000 pieces of equipment and racks to insure asset tracking number was properly applied and accurately entered into the Inventory Management Database (IMDB)
- Reinvented ELS consumable inventory storage in order to radically reduce the time and effort required to perform audits.
- Lab infrastructure audit – hundreds of terminal servers, KVMs, PDUs, and Top-of-Rack network switches had to be visually and logically inspected. All hostname and IP data had to be confirmed, updated, and entered into several databases
- ELS infrastructure DSView integration – hundreds of terminal servers, KVMs, and PDUs had to be entered into the DSView Database to permit centralized and common control and that database had to be updated as infrastructure equipment was added and/or moved.
- Boot-over-SAN (BOS) operating systems installation – each of 75 servers had to have three to five operating systems installed in a multiple boot environment.
- Installed a number of new servers and reconfigured existing servers to meet the needs of the engineering department
- Overhauled the e-waste processing from a semi-annual massive undertaking to a simple monthly schedule
- Consolidated and reorganized equipment held in storage to accommodate the loss of storage space to Facilities Department re-purposing.
Network Administrator
Zero Point Corporation
11.2005 - 06.2008
- Part of a consulting group that handled all the IT needs for 30 small to medium businesses including several law offices
- Provided remote and onsite support of day-to-day IT issues by phone, remote access (VPN), and face-to-face
- Designed and implemented new networks
- Reconfigured older networks for optimal performance
- Performed daily checks of client networks to insure performance and stability
- Researched and recommended IT purchases
- Projects
- “Network conversions” of five major clients: retired old servers, setup new servers with new domain settings, reconfigured workstations to operate with new domain and servers greatly improving operational efficiency
- Setup a temporary office space for a client during a remodel. This included the tear down and setup of all computers in the office.
- Symantec anti-virus upgrades – version 11 is so different that a simple upgrade was not feasible for all our clients. Had to completely uninstall SAV from client networks and install version 11.
- Optimized computer setup for all clients – realized significant monetary savings for our clients when setting up new computers. Determined a process that maintained a standard setup time but cut the billable time in half.
- Inventory documentation – created a standard document and wrote instructions so that a clients’ employees could inventory their own workstations. Then compiled that information into a single spreadsheet for analysis (what computers should be replaced, can be upgraded so the company could move to Windows Vista when desired)
Independent Consultant
Contractor
10.2002 - 11.2005
- Superior Computer Consulting LLC: Helpdesk/phone and Desktop support for several clients
- Zones.com: Dex Media Hardware upgrade and Macintosh to Windows conversion project. Replaced existing Apple Powerbook Laptops with variety of Intel Hardware (Laptops, Desktops, & Tablet PCs) and Windows XP Pro Software
- Consolidated Business Systems: configured Canon Imaging systems (copiers with fax, scanner, network printer functionality) at several clients to function as primary printer in an Ethernet/TCP/IP environment.
IT Support
Rose Manufacturing Company Inc.
05.2001 - 09.2002
- Sole IT Professional responsible for:
- Helpdesk/phone and Desktop Support for all users in office, telecommuters, and traveling personnel
- Setup and configured all client workstations with Windows 2000 and all departmental software
- Administrator to Windows NT 4.0/2000 network: created network shares, added network printers, created and supported user accounts (enable/disable, password resets, user account database clean up)
- Assisted in development of I.T. projects, and annual budget and made recommendations for I.T. purchases
- Projects
- 2D to 3D CAD upgrade– replaced AutoCAD 2000 with Client/Server PTC Pro/Engineer & Pro/IntraLINK. New products released 25% sooner. New product design storage and security infinitely improved (Decentralized to Centralized server storage and security)
- Voice and Data network upgrade – Rewired entire voice and data networks. Data network speed increased 100%. PBX upgraded from analog 17 single line to digital 18-channel T1. All phones replaced with multi-line digital phones.
IT Consultant
Superior Computer Consulting LLC
04.1999 - 04.2001
- Primary IT contact for small businesses:
- Handled all Helpdesk/phone and on-site/Desktop support requests from all ten clients
- Setup and configured all workstations with Windows OS (9x, Me, NT, 2k) and all needed or desired software specific to each client.
- Administrator to several different Windows NT 4.0/2000 networks: Active directory, created network shares, added network printers, created and supported user accounts (enable/disable, password resets, user account database clean up)
- Projects
- Evaluated the client’s server needs versus what they had. Reduced number of servers from four to one and realized a $20,000 savings
Helpdesk and Desktop Support Specialist – Amiron Incorporated
05.1997 - 04.1999
- Installed hardware and configured software to be used by company employees
- Connected workstation PCs to a NetWare 4.11 network through all company used operating systems
- Responsible for troubleshooting workstation PCs with a wide variety of hardware and software issues.
- Responded to user inquiries regarding the installed software
- Acted as liaison between manufacturing facility and Main Office IT (Information Technology) department.
- Worked with the Telecommunication Technician to add, remove, and modify users from the Fujitsu 9600 PBX.
- Projects
- Migrated company (450 users) from Novell GroupWise to Exchange 5.5 Server/Outlook Client which altered e-mail access from internal only to internal and Internet-based e-mail.
Education
CompTIA A+ and Network+ bootcamp -
05.2014
BSIT-NTC - Information Technology – Networking/Telecommunications
University of Phoenix
01.2003
BA - History
S.U.N.Y. Oneonta
01.1994
Skills
- Operating Systems: Windows, MacOSX
- Microsoft: Office 365, Publisher, SQL 2005, SQL 2012
- Adobe: Acrobat
- Variable Data Production: Quadient Inspire Designer, BCC Mail Manager
- Symantec: Endpoint Protection, Norton Anti-virus, Norton Utilities
- Utilities: MacAfee Virus Scan, WinZip, 7-Zip
- Internet: MS Edge, Mozilla Firefox, Google Chrome, Apple Safari, DuckDuckGo
- Dell, HP desktops, laptops, and servers IBM servers Gateway, Micron, Toshiba, desktops, and laptops Custom desktops
- Avocent CPS, CCM, and ACS terminal servers; AMX and DSR KVMs, and PM PDUs
- Brocade, HP, and Cisco Fiber Channel, FCoE, and Ethernet Switches and Chassis
- Ethernet, OM2 and OM3 single mode (long wave) and multi-mode (short wave) Fiber
- Data analysis
- SQL
- SQL databases
- Analytical problem solving
- Attention to detail
- Report preparation
- Data exports
- Process improvement
- Microsoft Visio
Timeline
Data Analyst/Processor, Variable Data Production Designer, Desktop Support Specialist
DMXEngage (A Division of One Touchpoint)
05.2016 - Current
Data Analyst/Processor & Desktop Support Specialist
DMXEngage (A Division of Ruffalo Noel Levitz)
09.2014 - 05.2016
Independent Consultant
Contractor
11.2013 - 09.2014
Engineering Lab Services (ELS) System Administrator and Assets Supervisor
Brocade Communication Systems Inc.
07.2008 - 11.2013
Network Administrator
Zero Point Corporation
11.2005 - 06.2008
Independent Consultant
Contractor
10.2002 - 11.2005
IT Support
Rose Manufacturing Company Inc.
05.2001 - 09.2002
IT Consultant
Superior Computer Consulting LLC
04.1999 - 04.2001
Helpdesk and Desktop Support Specialist – Amiron Incorporated
05.1997 - 04.1999
BSIT-NTC - Information Technology – Networking/Telecommunications
University of Phoenix
BA - History
S.U.N.Y. Oneonta
CompTIA A+ and Network+ bootcamp -
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