Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Sullivan

Buffalo

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Eddie Bauer. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and conflict resolution, fostering a positive work environment while driving sales growth and staff development. Committed to achieving organizational goals through effective management.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Eddie Bauer
02.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Part Time Supervisor

Aeropostale
02.2024 - 02.2025
  • Created custom reports using various software tools that provided valuable insights into workforce trends, enabling management to make data-driven decisions in relation to time allocation and budgeting.
  • Resolved employee scheduling conflicts in a timely manner, minimizing disruptions to workflow and project timelines.
  • Proactively identified potential bottlenecks in project timelines and implemented solutions to ensure deadlines were consistently met or exceeded.
  • Implemented an automated time tracking system to reduce manual input errors and improve data accuracy.
  • Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
  • Collaborated with management to identify areas of improvement within the organization''s time management practices.
  • Maintained accurate payroll records, ensuring prompt and correct payment for all staff members.
  • Developed a comprehensive training program to support new hires in understanding their roles and responsibilities.
  • Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
  • Enhanced team productivity by implementing efficient time management strategies.


Key Holder

Skechers
07.2023 - 02.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Barista

Tea Leaf Cafe
02.2022 - 06.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Merch Lead

American Eagle Outfitters, Inc
09.2021 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Brand Ambassador

American Eagle Outfitters, Inc
05.2021 - 09.2021
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Crew Member

Tim Hortons
07.2018 - 09.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Williamsville North High School
Williamsville

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Customer rapport
  • Sales strategies
  • Sales growth
  • Policy enforcement
  • Sales reporting
  • Employee performance evaluations

Timeline

Assistant Manager

Eddie Bauer
02.2025 - Current

Part Time Supervisor

Aeropostale
02.2024 - 02.2025

Key Holder

Skechers
07.2023 - 02.2024

Barista

Tea Leaf Cafe
02.2022 - 06.2023

Merch Lead

American Eagle Outfitters, Inc
09.2021 - 01.2023

Brand Ambassador

American Eagle Outfitters, Inc
05.2021 - 09.2021

Crew Member

Tim Hortons
07.2018 - 09.2019

High School Diploma -

Williamsville North High School

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