Peter Sundberg

Working on the 3M Air Export Team, responsibilities have included processing shipment files for our various export lanes, working with our gateway teams to ensure accurate and timely flight booking, keeping invoicing and billing on our assigned files up to date and accurate, responding to customer inquiries and other things as well when they come up.

Started at GTZ as a LTL Ops Specialist and responsibilities included booking LTL pickups for our customer base, track the shipments after pickup until final delivery, addressing customer and vendor concerns throughout the shipping process and supporting our Logistic Rep Teams when they requested our support.

Moved into a Logistics Representative 1 role then LR 2 role which moved me into a more carrier/customer facing side of the business working more on our FTL side and still supporting some LTL shipping. Responsibilities included working closely with our FTL carriers to book trucks for shipments at the best rate, transit time and equipment needed for our customers, following shipments from start to end and handling all the carrier/customer issues that developed in the process while working with our LTL ops Team to support them when needed, also working very close with our accounting departments for our billing requirements.

Worked as a Customer Service Rep for the asset based refrigerated trucking department. Responsibilities included setting up shipments, handling invoicing, working with our planning and driver dispatch teams to ensure loads delivered on time, tracked temp, transit time and driver hours, and worked closely with our brokerage teams when our assets couldn't cover all of our customers loads.

Started as a CSR in the final mile home delivery department. Responsibilities included scheduling deliveries of homegoods, electronics and appliances to every zip code in the USA, working with our delivery agents to ensure on time and professional deliveries, and working closely with our other departments to support when needed.

Moved into a Reverse Logistics Specialist role and duties included managing our warranty exchange and return side of our electronic device, appliance and furniture returns, ensuring that shipment made it back to manufacturers warehouses, recycling facilities and other destinations.