PETER SVEHLA
Belfast,NY
Summary
Network and Customer Support professional with extensive experience in optimizing processes and enhancing operational efficiency. Demonstrates expertise in project management and strategic analysis, leveraging skills in SLA management and process optimization to drive success. Known for fostering collaboration across teams to achieve measurable improvements in support environments and customer care.
Overview
18
18
years of professional experience
Work History
International Order Manager
Lumen Technologies
11.2023 - 05.2024
- Coordinate disaster recovery tests for State Street Banks, ensuring readiness and compliance
- Review and update test plans, collaborate with stakeholders for successful execution
- Implement necessary changes and secure approvals, enhancing test accuracy and reliability
Disaster Recovery Testing PM
04.2022 - 11.2022
- Lead test execution and published results, maintaining transparency and accountability
- Improve disaster recovery processes, contributing to enhanced organizational resilience
Help Desk Support Project Manager
Experis
01.2020 - 01.2021
- Manage project initiatives with customers using call center software, achieving measurable outcomes
- Collaborate daily with teams to assess application and support statuses, enhancing operational efficiency
- Utilize network monitoring tools to ensure system stability, maintaining a competitive advantage
- Handle and resolved Service Now tickets, coordinating with support groups for timely solutions
- Managed high-profile boarding projects for major US clients
Network Delivery/ Onboarding Project Manager
CDI Business Solutions
12.2005 - 05.2018
- Customer success as a result of transparency/adaptability and ongoing support beginning Day 1
- Schedule and moderate team and customer meetings regular updates
- Successful network migration/test @ turn up
- Successful application/test/go live
- Coordinated installation and/or decommissioning of network components, ensuring seamless transitions
- Telco facing management
- LOA/ CFA/Demark Extensions
- Data Center Space Planning
- Circuit delivery, Testing and Turn up
- Collaborate with stakeholders to assess risks and update project plans, maintaining project alignment
- Provide technical project support, resolving issues and enhancing project outcomes
- RCA – Root Cause Analysis for problem determination and resolution
- Procurement responsibilities as required
Education
Associate's Degree - General Studies
Triton College
River Grove, IL09.1982
Skills
- Help Desk
- Root-cause analysis
- Teamwork
- Problem-solving
- Team leadership
- Verbal and written communication
- IBM
- Lumen
- Microsoft Teams
- NOC
- Performance Monitoring
- NET
- Interpersonal communication
- Adaptability
- Written communication
- Multitasking Abilities
Accomplishments
- On-Time Project Completion, Managed project with 100% on-time delivery, increasing client satisfaction.
- Exceeding Service Levels, Resolved 95% of service tickets within SLA, optimizing support efficiency.
- Network Integration Success, Achieved successful network turnup for 50 components, ensuring seamless integration.
Languages
English
Full Professional
Timeline
International Order Manager
Lumen Technologies
11.2023 - 05.2024
Disaster Recovery Testing PM
04.2022 - 11.2022
Help Desk Support Project Manager
Experis
01.2020 - 01.2021
Network Delivery/ Onboarding Project Manager
CDI Business Solutions
12.2005 - 05.2018
Associate's Degree - General Studies
Triton College
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