Peter Tadros

• Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
• Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
• Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
• Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.

Establish and review store specific performance targets in employee satisfaction, guest service and margin improvement. Oversee efficient and cost-effective operations including profitability, human resources, and marketing. Select, train, and develop managerial employees.

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Streamlined front desk operations for improved guest experience and increased staff productivity.

• Collaborating with department managers to determine security needs.
• Planning and implementing comprehensive security strategies.
• Controlling security operations budget, monitoring expenses, and documenting processes.
• Supervising, recruiting, and training security personnel.
• Gathering security intelligence and implementing preventative measures.
• Developing work schedules, allocating tasks, and monitoring personnel performance.
• Coordinating responses to emergencies and alarms, as well as compiling incident reports.
• Preparing surveillance equipment maintenance schedules and facilitating repairs in timely manner.
• Keeping abreast of new technologies and advancements in security services.
• Ensuring compliance with company policies and security industry regulations.

• Conducted, maintained, tested and repaired electronic components, parts, equipment and systems.
• Enhanced system performance by troubleshooting and repairing electronic equipment.
• Streamlined processes for increased efficiency through regular maintenance of electronic devices.

• Greeting and welcoming customers to the tour.
• Informing customers about the itinerary for each tour.
• Planning itineraries in accordance with weather forecasts and the length of each tour.
• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
• Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
• Gathering and maintaining the requisite equipment for each tour.
• Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
• Familiarizing customers with each region or establishment.
• Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
• Directing customers to other, non-competing services that might be of interest to them.

• Enhanced customer satisfaction by providing personalized travel experiences tailored to individual interests and preferences.
• Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
• Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
• Increased tour bookings through effective marketing strategies and compelling presentation of tour offerings.

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• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  De-escalate situations involving dissatisfied customers, offering patient assistance and support
  Call clients and customers to inform them about the company's new products, services and policies
  Guide callers through troubleshooting, navigating the company site or using the products or services
  Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  Collaborate with other call center professionals to improve customer service
  Help to train new employees and inform them about the company's customer management policies.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, rates and amenities
• Respond to clients' complaints in timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.