Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Tapia

Tucson,AZ

Summary

Motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Spark
05.2024 - Current
  • Delivered packages efficiently, adhering to scheduled routes and timelines.
  • Operated delivery vehicle safely, following all traffic regulations and company policies.
  • Communicated effectively with customers to ensure satisfaction and address any concerns.
  • Maintained accurate records of deliveries, including receipts and route changes.
  • Conducted routine vehicle inspections to ensure safety and operational readiness.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Operations/Training Manager

Everise
07.2017 - 05.2024
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Coordinated technical training and personal development classes for staff members.
  • Assisted in development of employee assessments to measure training value.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed training programs and development paths for managers and supervisors.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Selected and assigned instructors to conduct specific training programs.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Conducted training courses and prepared videos for long-term use.
  • Developed departmental systems and procedures to better align workflow processes.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Created in-depth training manual for all employees.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Facilitated onboarding sessions, enhancing new hire integration and performance readiness.
  • Developed and implemented training programs for operational excellence across multiple departments.
  • Managed new employee orientation training process for more than 1000 employees each year.

Driver Manager

VIP Taxi
08.2014 - 07.2017
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Trained drivers to manage time effectively, improving overall mileage performance.

General Manager

Pima Sporting Goods
11.2011 - 08.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Supervisor of Operations

Teletech
02.2007 - 11.2011
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Completed bi-weekly payroll for 50 employees.

Education

High School Diploma -

American Home School
Tucson, AZ
05.1993

Skills

  • Company Policy Compliance
  • Team Direction
  • Production Processes
  • Process Evaluations
  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Punctual and reliable
  • GPS and route planning
  • Route management
  • GPS navigation
  • Safe driving record
  • Order picking and processing

Timeline

Delivery Driver

Spark
05.2024 - Current

Operations/Training Manager

Everise
07.2017 - 05.2024

Driver Manager

VIP Taxi
08.2014 - 07.2017

General Manager

Pima Sporting Goods
11.2011 - 08.2014

Supervisor of Operations

Teletech
02.2007 - 11.2011

High School Diploma -

American Home School

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