PETER TEMBO
Teaneck,NJ
Summary
U.S. Air Force veteran with customer service experience in fast-paced operational environments. Delivered consistent support by following established protocols and procedures to maintain operational reliability. Improved service satisfaction through clear communication and cross-team collaboration.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Parts Manager
Sons Collision
, NJ
12.2025 - Current
- Coordinated with vendors, dealerships, and insurers to ensure timely parts availability.
- Ordered aftermarket, OEM, and salvage parts for repair workflows.
- Matched parts with repair orders and vehicle damage estimates.
- Resolved parts discrepancies with suppliers and body shop staff.
- Received, inspected, and logged incoming parts shipments.
- Maintained parts records, invoices, and return requests.
- Kept inventory accurate by counting stock on hand and reconciling discrepancies.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Tracked order accuracy and invoicing to minimize discrepancies and improve accountability.
- Implemented inventory control systems to enhance tracking of parts usage and minimize waste.
- Kept records of backorders to ensure accurate communication with team. and updated technicians on delivery schedules.
- Kept records of backorders to ensure accurate communication with the team and updated technicians on delivery schedules.
- Maintained records for orders placed, received, and shipped.
- Resolved customer inquiries related to part availability or quality issues.
ASSISTANT MANAGER
Mavis Discount Tire
05.2025 - 12.2025
- Led daily operations to enhance team productivity, resulting in improved workflow efficiency and elevated customer satisfaction.
- Oversaw daily operations to enhance team productivity and improve workflow.
- Tackle customer complaints quickly to enhance service quality., enhancing service satisfaction.
- Implemented loyalty programs to increase customer retention and engagement.
- Supervise cash management processes to maintain financial security., ensuring financial accuracy and security.
- Streamlined inventory management processes, improving stock accuracy and minimizing losses.
- Conduct inventory audits to maintain stock accuracy and reduce losses.
PAVEMENTS AND CONSTRUCTION EQUIPMENT SPECIALIST
U.S. Air Force
05.2021 - 03.2025
- Operated heavy equipment for airfield operations, enhancing project efficiency.
- Conducted thorough inspections to uphold safety standards, significantly reducing equipment downtime and enhancing operational reliability.
- Executed routine inspections to maintain equipment functionality., enhancing safety compliance and reducing downtime.
- Coordinated cross-functional teams to execute complex construction projects, achieving timely delivery.
- Facilitated team missions in demanding situations to promote collaboration. in high-pressure environments, fostering cohesive unit performance.
DELIVERY DRIVER (STEP-VAN)
D&T Logistics
West Caldwell, NJ
12.2020 - 02.2021
- Delivered packages on time, following road safety and customer protocols
- Loaded and unloaded vans safely, optimizing space and minimizing damage
- Conducted vehicle inspections, ensuring delivery safety and efficiency
- Maintained accurate delivery logs to ensure precise service documentation
- Enhanced delivery reliability and professionalism through consistent adherence to protocols
- Collaborated with team members to enhance workflow efficiency during peak hours to foster teamwork and support operational efficiency
EXPRESS AUTOMOTIVE TECHNICIAN
DCH Auto Group
Paramus, NJ
04.2019 - 12.2020
- Executed thorough diagnostics on automotive systems, leading to improved vehicle performance and increased customer satisfaction.
- Identified and analyzed engine, brake, and electrical issues within DCH Auto Group service bays.
- Performed manufacturer-recommended maintenance on customer vehicles following dealership service procedures
- Conducted thorough inspections of vehicles to identify safety concerns and recorded findings on repair orders.
- Collaborated with team members to streamline service processes, resulting in quicker turnaround times for vehicle repairs.
CASHIER
ShopRite
Paramus, NJ
06.2017 - 11.2017
- Delivered exceptional customer service while efficiently managing cash transactions, contributing to customer satisfaction.
- Interacted warmly with customers, fostering a welcoming environment that enhanced the overall shopping experience and customer loyalty.
- Assisted front-end operations and organized product displays, enhancing visual appeal and accessibility.
- Processed product returns and restocked inventory, maintaining accuracy and availability of stock.
Education
Bachelor of Arts -
University of Maryland Global Campus
06-2028
AUTOMOTIVE TECHNOLOGY -
Lincoln Technical Institute
Mabuab, NJ01-2019
HIGH SCHOOL DIPLOMA -
Teaneck Sr High School
Teaneck, NJ01-2018
Skills
- Parts logistics
- Adaptability and flexibility
- Stock management
- Parts supply management
- Maintenance records
- Repair documentation
- Operational reliability
- Cost analysis
- Vendor coordination
- Safety protocols
- Customer support
- Customer service
- Team collaboration
- Communication strategies
- Inventory management
- Customer service
Personal Information
Driving License:
Slandered Driving
DOT Driver's License
Certification
- Automotive Technology Certification
- AF Form 627 (Safety & Equipment Training)
Accomplishments
- The Air and Space Achievement Medal - 01 April~27 September 2024
Timeline
Parts Manager
Sons Collision
12.2025 - Current
ASSISTANT MANAGER
Mavis Discount Tire
05.2025 - 12.2025
PAVEMENTS AND CONSTRUCTION EQUIPMENT SPECIALIST
U.S. Air Force
05.2021 - 03.2025
DELIVERY DRIVER (STEP-VAN)
D&T Logistics
12.2020 - 02.2021
EXPRESS AUTOMOTIVE TECHNICIAN
DCH Auto Group
04.2019 - 12.2020
CASHIER
ShopRite
06.2017 - 11.2017
Bachelor of Arts -
University of Maryland Global Campus
AUTOMOTIVE TECHNOLOGY -
Lincoln Technical Institute
HIGH SCHOOL DIPLOMA -
Teaneck Sr High School