Peter Thompson

• I had the opportunity to provide daily support to young individuals in a variety of residential programs, making a positive impact on their lives. I also organized and led engaging recreational activities designed to encourage social interaction and foster a sense of community among the residents.
• Provided daily support to youth in various residential programs.
• Facilitated recreational activities to promote social engagement among residents.
• Assisted in developing individualized care plans for each youth.
• Monitored and documented behavioral trends and emotional wellbeing.
• Collaborated with multidisciplinary teams to ensure comprehensive care.
• Communicated effectively with families regarding youth progress and needs.
• Implemented conflict resolution techniques to promote a positive environment.
• Supported youth with nurturing and caring assistance focused on empowering and positive independence.
• Maintained a safe and supportive atmosphere for all residents at Children's Village.
• Followed treatment guidelines and intervened in crisis situations.
• Coordinated referrals to community resource programs to provide additional and specialized support for youth.
• Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
• Completed formal and informal assessments to identify special needs.
• Collaborated with other professionals, such as social workers and teachers, to coordinate services for the youth.
• Promoted awareness of available resources within the community that can benefit young people.
• Educated families about therapeutic interventions used with the youth they care for.
• Assisted clients in developing coping strategies for dealing with difficult situations.
• Advocates on behalf of youth when interacting with external agencies or organizations.
• Engaged in recreational activities with clients in order to build relationships and trust.
• Developed and implemented individualized behavior plans for youth, based on their needs.
• Maintained accurate records of client interactions and progress towards goals.
• Participated in team meetings to discuss client progress, assess service delivery methods and plan future interventions.
• Conducted assessments of adolescents in order to identify mental health issues or risk factors.
• Monitored clients' progress in order to adjust treatment plans when necessary.
• Organized events that promoted healthy lifestyles among at-risk youths.
• Created a safe environment where youth could express themselves freely without judgement or criticism.
• Verified implementation of lower-level interventions and assessed effectiveness to determine future requirements.
• Transported clients to appointments or outings using agency vehicles when required.
• Facilitated group activities designed to teach life skills, such as communication, problem solving and conflict resolution.
• Maintained confidentiality regarding all aspects of client information.
• Assisted in the development of transition plans for those transitioning out of residential care facilities.
• Maintained cleanliness of youth facilities and rooms.
• Encouraged completion of daily chores and personal hygiene practices.
• Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
• Monitored activities and maintained safe living and learning environment for youth to thrive.
• Documented child progress, reporting extreme changes in behavior.
• Oversaw daily routines of youth in placement and delivered services related to basic human needs.
• Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
• Reported incidents that negatively affected child safety.
• Supported and encouraged academic performance to help youth achieve educational goals.
• Observed and participated in mediation and planning conferences with youth and families to foster program success.
• Conducted conflict resolution sessions among youths to foster a positive living situation.
• Collaborated with mental health professionals to address specific needs of youths.
• Managed medication distribution under the guidance of healthcare professionals.
• Supported youths in the transition process from care to independent living or family reunification.
• Facilitated daily living skills workshops for youth in care.
• Monitored and reported on the maintenance and safety of facility to ensure a secure environment.
• Engaged in continuous professional development to stay informed on best care practices.
• Organized and led recreational and educational outings to promote social skills development.
• Participated in team meetings to discuss progress and challenges of youths in care.
• Assisted with homework and provided tutoring to support educational goals.
• Provided crisis intervention and support during emotional or behavioral incidents.
• Maintained detailed records of youths' progress, incidents, and daily activities.
• Facilitated life skills training sessions, including financial literacy and job readiness.
• Implemented individualized care plans to support emotional and behavioral growth.
• Coordinated with external agencies to facilitate access to community resources for youth.
• Developed and implemented behavioral management strategies to promote positive outcomes.
• Fostered a supportive and trusting relationship with youths to encourage open communication.
• Conducted group sessions on topics such as substance abuse prevention and healthy relationships.
• Used job-related software to compose or prepare correspondence, case notes and technical reports
• Worked with care team to assess client needs and discuss collaborative treatment efforts.
• Established behavioral modification goals and assessed progress toward goals.
• Worked with community resources to engage youth in pro-social activities and help families access services.
• Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
• Interfaced with local court system, attending court proceedings and working directly with attorneys.
• Advocated for victims during difficult situations by filing police reports and connecting to needed services.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Informed victims about legal processes and timelines.
• Counseled parents on proper child-rearing choices.
• Provided crisis intervention and de-escalation techniques to address challenging behaviors.
• Provided guidance and support to help young people make positive lifestyle choices.
• Provided emotional support during times of distress or difficulty.
• Mentored and supported young people through collaborative activities and social programs.
• Delivered individual counseling sessions focused on helping young people develop self-esteem and resilience.
• Utilized vehicles to transport youth to and from school, appointments and outings.
• Assisted youths in developing personal goals and plans for future independence.
• Supervised daily activities and ensured a safe environment for all youth.
• Maintained confidentiality through stringent handling of charts and data.
• Identified appropriate community resources and provided referrals for services.
• Interviewed clients individually and in groups to assess situations, capabilities and problems.

As a Program Manager at the YMCA of Yonkers, I play a vital role in shaping community engagement and fostering positive participant experiences. Your leadership is key in crafting programs that not only meet the needs of our diverse membership but also inspire individuals to connect, grow, and thrive together. Embrace the opportunity to make a lasting impact on the lives of others while contributing to a vibrant community atmosphere!

• Developed project plans and outlined key deliverables for team members.
• Assisted in identifying project risks and proposed mitigation strategies.
• Organized team meetings to discuss progress and address challenges.
• Tracked project milestones and reported updates to management regularly.
• Facilitated communication between stakeholders to ensure project alignment.
• Managed project documentation and maintained accurate records.
• Supported budget management by monitoring expenditures throughout projects.
• Developed project plans, identified risks, set objectives, and monitored progress towards completion.
• Oversaw program compliance with requirements, schedule, and budget.
• Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
• Communicated regularly with external partners to ensure alignment of strategies and goals.
• Provided guidance and support to team members to achieve targets within defined deadlines.
• Prioritized tasks and managed teams throughout multiple projects.
• Generated and delivered reports, program review presentations, and other program status updates.
• Identified areas of improvement in existing processes, procedures, and systems related to the program delivery cycle.
• Collaborated with teams across departments to develop effective strategies for executing programs.
• Coordinated with internal stakeholders to ensure the successful implementation of the program initiatives.
• Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
• Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
• Collaborated with functional managers to develop program resource plans and assign program resources.
• Maintained positive relationships with vendors by monitoring their performance against agreed-upon contractual terms.
• Created tactical relationships with teams to propel projects and attain results.
• Analyzed data collected during the course of the program operations and reported results accordingly.
• Contributed to corporate strategy initiatives management across teams through accountability, communication, and reporting.
• Implemented plans designed for an individual's specific needs.
• Reviewed customer feedback regularly to identify potential areas of improvement in service delivery.
• Worked closely with other departments to support program technical aspects and cost proposals.
• Assisted in developing training materials for new hires involved in the program activities.
• Audited operations and processes to enhance brand and manage compliance.
• Controlled expenditures and reported monthly actual performance.
• Assessed accurate and relevant information for fact-based decision making.
• Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
• Organized events such as conferences or seminars to promote awareness around specific topics relevant to the organization's mission statement.
• Analyzed and interpreted complex data sets and reports.
• Designed surveys for customers seeking feedback on their experience with the program offerings.
• Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
• Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
• Facilitated change management processes, supporting the organization and stakeholders through program transitions.
• Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
• Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
• Conducted risk assessments, developed and implemented risk management strategies to minimize impact on program objectives.
• Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
• Implemented best practices to maximize the efficiency of operations.
• Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
• Monitored performance metrics to ensure timely completion of tasks.
• Negotiated contracts and agreements with vendors and suppliers.
• Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
• Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
• Managed program budgets, optimizing resources to achieve financial targets and maximize return on investment.
• Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
• Advocated for the program, securing executive support and resources necessary for program success.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality, and conformance.
• Produced thorough, accurate, and timely reports of project activities.
• Recruited and trained new employees to meet job requirements.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Proposed or approved modifications to project plans.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Analyzed business performance data and forecasted business results for upper management.
• Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
• Developed and maintained project plans, schedules, and budgets.
• Conducted regular meetings with team members to review progress and address any issues or concerns.
• Negotiated scope changes with stakeholders, managing expectations, and ensuring program deliverables remained aligned with strategic goals.
• Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
• Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
• Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
• Developed and implemented comprehensive program management plans, incorporating strategies for risk mitigation and contingency planning.
• Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
• Coordinated the integration of multiple projects within the program, ensuring cohesive progress and efficient resource allocation.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Coordinated project timelines and resources for cross-functional teams.

• Loaded the truck and properly secured items to prevent damage for deliveries.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 100 pounds.
• Moved furniture and boxes using a utility dolly and truck ramp.
• Verified quantity and description of materials received by checking merchandise against the packing list.
• Consistently lifted materials weighing as much as 100 pounds.
• Moved furniture and boxes using autility dolly and truck ramp.
• Verified quantity and description of materials received by checking merchandise against thepacking list.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Assembled pallets and crates for secure transportation of materials.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Helped train new employees in safe practices and warehouse procedures.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Operated equipment while observing standard safety procedures.
• Assisted in receiving, stocking and distribution of merchandise.
• Operated moving truck safely to deliver items to destination without nicks or scratches.
• Managed warehouse operations and verified proper shipment procedures.The Surround,the packing of a utility.

• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
• Inspected load security and checked for damages.
• Successfully avoided time delivery delays by carefully planning the best routes.

• Familiar with the use of hand signaling procedures.
• Controlled the flow of automotive traffic under the direction of the project supervisor.
• Professionally communicated with motorists stuck in stopped traffic.
• Actively alerted construction crew about vehicles failing to obey signals, preventing accidents and injury.