Peter Tsekouras
Bellmore,NY
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Rite-Aid Pharmacy
08.2008 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Trained new employees on proper protocols and customer service standards.
Customer Service Manager
Lowes Home Improvment
03.2023 - 12.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Generated customer satisfaction surveys to analyze results into action plans.
Customer Service Lead
Dicks Sporting Goods Distribution Center
04.2019 - 10.2021
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
Bachelor of Arts - Business Administration And Management
Suny Old Westbury
Old Westbury, NY01.2008
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
Garden City, NY06.2004
Skills
- Inventory Control
- Quality Assurance
- Logistics Management
- Financial Reporting
- Problem Solving
- Decision Making
- Team Leadership
- Risk Management
- Customer Service
- Staff Training
- Inventory Management
- Schedule Management
- Employee Development
Accomplishments
- Supervised team of 10+ staff members.
- Resolved product issue through consumer testing.
Sports entertainment
Coaching culturally sensitive approach to working with diverse population
Collaborate in the implementation of Stem activities in the literacy based arts curricual
Languages
Greek
Limited Working
Timeline
Customer Service Manager
Lowes Home Improvment
03.2023 - 12.2023
Customer Service Lead
Dicks Sporting Goods Distribution Center
04.2019 - 10.2021
Manager of Operations
Rite-Aid Pharmacy
08.2008 - Current
Bachelor of Arts - Business Administration And Management
Suny Old Westbury
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
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