Peter Tunstead
Cathedral City,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Dispatcher
Securitas Security Services USA
2023.09 - Current
- Average of 75 incoming/outgoing calls per shift, log, transfer calls as necessary to multiple departments.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Log relevant incoming radio traffic of Patrol Guards
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Monitor and respond to Homeowner’s alarms, including Silent Panic, Fire, Interior breach, and External breach
- Monitor security cameras at Gates and other sensitive positions
- Log and inform appropriate departments of Homeowners’ complaints
- Generate records for vehicle transponder installations.
Counter Sales Representative
Hertz Car Rental
2021.11 - 2022.10
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Boosted customer satisfaction by providing excellent product recommendations and personalized service.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Informed customers about important policies and conditions on sales.
- Trained new employees on company policies, procedures, and sales techniques for seamless onboarding experiences.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively communicate benefits to customers.
- Developed strong rapport with customers and created positive impression of business.
Security Officer
Securitas Security Services USA
2019.08 - 2021.03
- Interacted assertively but non-confrontationally with personnel and general public.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedure.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Office Manager
Lifetime Patios
2003.02 - 2017.03
- Assisted with company start up, developing office from ground up
- Created, implemented, and updated all marketing and advertising strategies.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Developed and implemented sales strategies
- Provided IT support; Hardware & Software
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained digital and physical filing systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Professional Taxi Driver
American Cab - Self Employed
2010.06 - 2016.07
- Ultimately owned and maintained own taxi; known as a Owner/Operator
- Offered timely and relevant recommendations via personal and professional derived knowledge of local area.
- Maintained company arranged and personally arranged appointments.
- Investigate traffic accidents involving our taxis and generate reports for in house Safety Officer
- Provide in field training and management support.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on road.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.
- Upheld high standards of cleanliness, sanitation, and service.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
Education
Professional Certificate - Information Technology
Google’s Technical Support Fundamentals
San Francisco05.2023
Diploma - Small Business Administration And Management
Cathedral City High School
Cathedral City, CA06.2001
Skills
- 60 wpm Typing Speed
- MS Office
- Database Management
- Effective Communications
- Database Maintenance
- Customer File Maintenance
- Training and Development
- Customer Service
Additional Information
Studying for CompTIA A+ & CompTIA Security + certifications as part of my BS in Computer Science.
Studying to be qualify to be a 911 Dispatcher.
Timeline
Dispatcher
Securitas Security Services USA
2023.09 - Current
Counter Sales Representative
Hertz Car Rental
2021.11 - 2022.10
Security Officer
Securitas Security Services USA
2019.08 - 2021.03
Professional Taxi Driver
American Cab - Self Employed
2010.06 - 2016.07
Office Manager
Lifetime Patios
2003.02 - 2017.03
Professional Certificate - Information Technology
Google’s Technical Support Fundamentals
Diploma - Small Business Administration And Management
Cathedral City High School
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