PETER UBOM
Dallas,TX
Summary
Proactive and resourceful Tech Support Specialist with extensive experience in remote and on-site troubleshooting. Adept at diagnosing and resolving technical issues related to software, hardware, and networking. Skilled in leveraging strong communication, problem-solving, and technical abilities to provide exceptional customer service and maintain operational continuity.
Overview
5
5
years of professional experience
Work History
Tech Contractor
NEC CORPORATION
11.2023 - 08.2024
- Responded to customer and Retail Solutions personnel solution/product inquiries via telephone, email, or ticketing system
- Resolved 90% of customer technical issues on the first call, ensuring a high level of customer satisfaction.
- Supported and optimized IT systems for 9,000+ retail locations during a large-scale migration project across the US and Canada.
- Developed detailed documentation and SOPs to enhance Retail Solutions support systems.
- Actively managed 35+ tickets daily, consistently meeting or exceeding service expectations.
IT Support Specialist
CYGRIC
01.2021 - 12.2022
- Configured and maintained workstations, networks, and peripheral devices for end-users.
- Troubleshot connectivity issues across wired and wireless networks.
- Utilized ServiceNow to manage incidents and escalations, ensuring timely resolution.
- Provided phone and email-based technical support, delivering solutions tailored to user needs.
Data Analyst
PHOTOGENIK PICTURES
09.2019 - 11.2020
- Delivered technical support for software maintenance, ensuring system reliability.
- Reviewed, corrected, and optimized business data to improve decision-making processes.
- Created detailed reports summarizing key business and technical insights.
Education
BACHELOR OF SCIENCE (B.S.) - CYBERSECURITY
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Technical Expertise: PC assembly, troubleshooting, repair; TCP/IP, DNS, DHCP, VPN
- Software & Tools: ServiceNow, Python, SQL, Microsoft Excel
- Networking: Wired and wireless connectivity troubleshooting, system migrations
- Customer Support: Incident logging, escalation management, and process optimization
- Time Management & Attention to Detail: Proven ability to handle 30 support tickets daily with a high first-call resolution rate
Timeline
Tech Contractor
NEC CORPORATION
11.2023 - 08.2024
IT Support Specialist
CYGRIC
01.2021 - 12.2022
Data Analyst
PHOTOGENIK PICTURES
09.2019 - 11.2020
BACHELOR OF SCIENCE (B.S.) - CYBERSECURITY
Southern New Hampshire University
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