Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
13
13
years of professional experience
Work History
District Manager
Red Rabbit (school Food Management Company)
10.2022 - Current
Team Management lead motivate and coached managers and head chefs to create cohesive team environment , had open communication
Partnership cultivation with schools leaders at different levels
Supervised various locations, enforcing high-quality standards of operation.
Fostered an environment of open communication between management teams across the district to share best practices operations optimization and problem-solving techniques.
Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Restaurant General Manager
Delaware North
09.2021 - 10.2022
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Carefully interviewed, selected, trained, and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Senior Event Manager/ Beverage Manager
Manhattan Center - Hammerstein Ballroom & The Grand Ballroom
09.2011 - 07.2020
Running & planning events for up to 5,000 people (concerts, upscale galas & charity's, award shows and television events etc.)
Supervising the activates of up to six mangers per event plus 100 employees coat check / ushers, ticket booth, bartenders, bar backs, merchandise sales & security
Client point person from booking to end of event & managing guest services
Coordinate details of event, set up B.E.O & Invoice
Scheduling event staff
Hire and train staff
Production meeting & client walk thru
Recognize opportunities and area for cost saving
Budgeting, Inventory
Ensure day of the event satisfaction
Education
B.S. - Business Administration and Management
C.W. Post Long Island University
Brookville, NY
05.2000
A.O.S. - Culinary Arts
Culinary Institute of America
Hyde Park, NY
09.1998
Skills
Event sales
Cross-functional teams' leadership
Promotional advertising
Vendor and contract negotiations
Project Management
Vendor relationship management
Client meetings
Team mentorship
Budget development
Serv-Safe Manager
Timeline
District Manager
Red Rabbit (school Food Management Company)
10.2022 - Current
Restaurant General Manager
Delaware North
09.2021 - 10.2022
Senior Event Manager/ Beverage Manager
Manhattan Center - Hammerstein Ballroom & The Grand Ballroom