Peter Vaicels
Bloomfield,NJ
Summary
Over 20 years in the IT field with extensive experience providing technical support, procurement, and contract management. The objective is to provide superior IT Support by most importantly building a relationship with the customer, following up to ensure they are satisfied, and seeing the issue through until completion. Successfully managed 1st and 2nd level technical support teams. Excellent problem-solving skills with proven success in managing complex, distributed support environments that result in overall improved company performance and exceeding KPI’s. Extremely conscientious and always takes ownership of assigned tasks. Successfully coordinates inter and intra-departmental projects and objectives. Collaborates well with colleagues throughout the organization as well as outside vendors. Diligent about driving down costs.
Overview
21
21
years of professional experience
Work History
IT Technician / Network Administrator
Feldman Electrical Supply
02.2023 - 05.2023
- Monitor and ensure that the network connectivity is at a 99% uptime rate
- Update Unix Files based on changes within the database
- Create, modify, and change all user access levels
- Maintain Active Directory and Group Policies based on Access rights and departmental needs
- Create, run, and distribute daily, monthly, quarterly, and annual reports that indicate application usage, daily sales reports, and other pertinent reports for management
- Set up on a daily / monthly basis Unix / Windows / User Data backups
- Create and modify User Documentation in compliance with company guidelines
- Support multiple workstations, printers, copiers and other crucial day- to-day equipment needed to function on a daily basis
- Monitor and correct any issues that arise with the Paychex Time Clock Payroll and HR System
- Monitor and maintain time clock hardware and ensure software is up to date.
- Installed and supported hardware and software for desktops, servers and printers.
- Managed employee access, security roles and permissions.
- Performed routine troubleshooting and network monitoring.
- Supervised configuration of local area network, wide area network and corporate Internet system.
Freelance
Self-employeed
, NJ; FL
05.2021 - 02.2023
- Break / Fix Laptops / PC iPhone Configuration User Support Remote / Deskside
- Order Fulfillment / IT Procurement
Tech Support Manager
CDS Computer Data Source
03.2022 - 11.2022
- Managed a technical support team of 11 people providing customized IT Support Services to a variety of storage and data center clients
- Staff located in the UK, Australia, and Latin America
- Coordinated day-to-day activities of technical support staff including work allocation, special customer assignments, training needs, and timely problem resolution
- Recognized as a motivational leader that resulted in employees achieving peak performance and productivity
- Delivered high-quality business reports to include client service trends that identified areas of improvement and repeat IT-related scenarios (call volume & patterns)
- Interacted with high-profile customers who demand a tight response time for equipment that may be offline or potentially offline if a fix is not implemented in a timely fashion
- Served as the single point of contact for internal and external operations within a complex and distributed support environment
- Investigated end-to-end points of failure and planned solutions to minimize such points of failure.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Created and deployed new hire training initiatives.
- Developed team support strategies and service goals for busy contact center.
US LBM Holdings, LLC
Hammonton, NJ
03.2021 - 05.2021
- Managed existing/new hardware service contracts
- Processed all new hardware replacements in the various business units
- Analyzed all billing and usage of multi-function printing devices
- Ensured contracted rates were correct every month
- Executed all new contracts for long/short-term device placement/service orders and any technical issues with installed hardware/software
- Supported over 200+ acquired business units within the United States and Canada
DSV \Panalpina, Inc
Houston, TX
03.2018 - 12.2019
- Manage projects and assets throughout the district and administer multiple accounts
- Support various LAN / WAN/ Wi-Fi technologies
- Troubleshoot various printers including Ricoh, Canon, HP LaserJet, Printek dot matrix, and
- Zebra thermal
- Configure and deploy laptops, desktops, and thin clients
- Push software to computers via SCCM and Ivanti
- Close tickets assigned by the help desk
- Manage Cisco Call Manager and Unity Connection
- Monitor bandwidth usage, using Netflow Analyzer or Zabbix
- Install all IT equipment during new office setups or moves
- Successfully manage several medium to large-scale projects, of various complexities, across the enterprise
Support Service Team Leader
Panalpina, Inc
Morristown, NJ
06.2002 - 03.2018
- Managed a technical support team of 12 people providing 1st and 2nd -level IT Support
- Services to over 2,000 Operational Staff in North and Latin Americas
- Coordinated day-to-day activities of technical support staff including work allocation, special customer assignments, training needs, and timely problem resolution
- Recognized as a motivational leader that resulted in employees achieving peak performance and productivity
- Delivered high-quality business reports to include client service trends that identified areas of improvement and repeat IT-related scenarios (call volume & patterns)
- Supported bands included Helpdesk and 2nd
- Level District IT Support
- Served as the single point of contact for internal and external operations within a complex and distributed support environment
- Conducted effective research in problem resolution and inquiries
- Procurement and Provisioning Vendor Management Experience:
- Completed all IT procurement/ purchases of technology-related labor/consulting, services, hardware, and software
- Coordinated multiple MAC (Move/ Add / Change) requests of Telecom / Data Lines
- Managed vendor contracts and ensured annual preventative maintenance schedules were completed for all Data Center Infrastructure equipment (Generator, UPS, HVAC)
- Collaborated with the Head of IT Operations to develop annual plans and forecasts to ensure financials are accurate within purchasing/procurement
- Helpdesk Support Experience:
- Supported 1,100 end users on a variety of applications and operating systems: Windows 2000, Windows XP, Windows7, Citrix XenApp, AS400, UNIX, Import and
- Export proprietary software, SAP, Microsoft Exchange & Windows NT
- Extensive involvement with the US Customs and Border Patrol Trade Systems ensuring that data flow to and from internal IBM WebSphere MQ Server is active
- Managed a call center environment to accommodate 40-50 calls per day that resulted in the movement of freight operations as well as financial reporting processes
- Conducted daily and monthly backups of all data in a secured data center
- Supported multiple print servers within various environments
- Managed the database for establishing, maintaining, and deleting username & password configurations.
Education
Project Management Course -
Rutgers College
01.2008
Support Degree -
The Chubb Institute
01.2001
Skills
- System Upgrades
- Disaster Recovery Procedures
- Network Security Management
- Computer Systems Installation
- Network Repairs and Maintenance
- Network Security
- User Support
- Vendor Relations
- Technical Troubleshooting
- Performance Monitoring and Optimization
- Software Management
- Application Configuration
- Security Needs Assessment
- Hardware Installation
- Virus Protection
- Team Collaboration
- System Testing
- Data Backup
- Interpersonal and Written Communication
- Analytical and Methodical
- Mobile Device Management
- Router Installation and Optimization
- Firewall Management
- SOP Writing
- LAN and WAN control
- VoIP Systems
- Infrastructure Planning
- Attention to Detail
- Decision Making
- Helpdesk Services
- Hardware and Software Configuration
Timeline
IT Technician / Network Administrator
Feldman Electrical Supply
02.2023 - 05.2023
Tech Support Manager
CDS Computer Data Source
03.2022 - 11.2022
Freelance
Self-employeed
05.2021 - 02.2023
US LBM Holdings, LLC
03.2021 - 05.2021
DSV \Panalpina, Inc
03.2018 - 12.2019
Support Service Team Leader
Panalpina, Inc
06.2002 - 03.2018
Project Management Course -
Rutgers College
Support Degree -
The Chubb Institute
Similar Profiles
Peter VaicelsPeter Vaicels
IT Technician / Network Administrator at Feldman Electrical SupplyIT Technician / Network Administrator at Feldman Electrical Supply
Stefania RazuriStefania Razuri
Administrative & Legal Assistant at Feldman & Feldman, Counsellors At Law, P.A.Administrative & Legal Assistant at Feldman & Feldman, Counsellors At Law, P.A.
Joshua VedaaJoshua Vedaa
Inside Sales Representative at Wesco: Supply Chain, Electrical, and DistributionInside Sales Representative at Wesco: Supply Chain, Electrical, and Distribution
Nyasia DebreauxNyasia Debreaux
Clinical Screener at RWJ Barnabas Health Medical GroupClinical Screener at RWJ Barnabas Health Medical Group
Jainah Nicole HabibulJainah Nicole Habibul
Staff Nurse, LPN at Family of CaringStaff Nurse, LPN at Family of Caring