PETER VALDIVIA
Rancho Cucamonga,CA
Summary
Detail-oriented employee delivering top-notch customer service.
Outgoing personality adept at cross selling products and servies while simultaneously tracking supplies and inventory to maximize profits.
Overview
35
35
years of professional experience
Work History
SERVICE AND ENGAGEMENT
TARGET CORP.
RANCHO CUCAMONGA, CA
05.2022 - Current
- Managed customer service operations, including staff scheduling
- Team lead
- Oversaw transactons and returns
- Monitored customer feedback and implemented changes in response.
- Oversaw the resolution of customer complaints and inquiries.
- Ensured compliance with all applicable laws, regulations and standards.
- Developed policies and procedures to ensure quality of service delivery.
GUESTS SERVICES
Knott's Berry Farm
BUENA PARK, CA
02.2022 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Security check of guests
Entertainment Performer
Disneyland resort
Anaheim, CA
09.1988 - 01.2022
- Collaborated with cast members to execute over 100 perfect show performances.
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
- Completed media interviews on television, radio and digital podcasts or videos to promote performances.
- Traveled Internationally and Domestic
Education
High School diploma -
Pomona High School
01.1988
Associate of Arts -
Citrus College
Glendora, CA09.1990
Skills
- Hospitality experience
- Safety monitoring
- Production assistant
- Sewing repair and create
- Able to multitask in a fast pace environment
- Microsoft word and Adobe photoshop
- Speaks elementary Spanish and French
Timeline
SERVICE AND ENGAGEMENT
TARGET CORP.
05.2022 - Current
GUESTS SERVICES
Knott's Berry Farm
02.2022 - 04.2022
Entertainment Performer
Disneyland resort
09.1988 - 01.2022
High School diploma -
Pomona High School
Associate of Arts -
Citrus College