Peter Voskian
Sebring,FL
Summary
Experienced office professional with a diverse background and strong interpersonal skills, seeking long-term employment. Known for adaptability and meticulous attention to detail, I take personal accountability for delivering exceptional results. As a veteran Billing Manager, dedicated to optimizing team efficiency and consistently producing high-quality work. Expertise in collaboration, building relationships, compliance, and documentation requirements. Excited about elevating operations through proactive leadership and effective problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
1
1
BLS Certified
Work History
Billing Manager
Florida Psychiatric Associates
06.2024 - 09.2024
- Reviewed and submitted medical claims for accuracy and compliance with insurance regulations
- Identified and resolved billing errors and discrepancies, reducing claim denials by 60%
- Verified patient insurance information and eligibility, ensuring accurate billing and reimbursement
- Generated and submitted insurance claims electronically, expediting the reimbursement process
- Audited and coded medical records, ensuring proper diagnosis and procedure coding for billing
- Maintained up-to-date knowledge of insurance industry regulations and coding standards
- Maintained a high level of confidentiality and compliance with HIPAA regulations
- Utilized electronic health records (EHR) and billing software for claims management
- Verified and updated patient demographics, reducing claim rejections due to incorrect information
- Collaborated with insurance companies to resolve claim discrepancies and expedite reimbursements
- Communicated to patients with insurance inquiries and provided clear explanations of billing statements
- Stayed current with changes in medical coding guidelines, including ICD-10 and CPT updates
- Provided excellent customer service to patients, addressing billing inquiries and concerns
Internet repair
Spectrum
06.2022 - 04.2024
- Provided technical support to customers via phone, troubleshooting software and hardware issues
- Resolved 98% of customer inquiries on the first call, exceeding departmental targets for customer satisfaction
- Documented all customer interactions and solutions in a CRM system to ensure accurate tracking of issues and resolutions
- Assisted customers in setting up new accounts, configuring devices, and installing software applications remotely
- Provided step-by-step instructions to customers on how to troubleshoot common software errors or perform basic maintenance tasks
- Maintained a high level of professionalism and empathy while assisting frustrated or upset customers with their technical difficulties
- Managed a high volume of incoming calls while maintaining quality standards for response time and issue resolution
- Collaborated with team members to share knowledge, best practices, and innovative solutions for improving efficiency in handling customer inquiries
Assistant Business Office Manager
THE SPRINGS AT BOCA CIEGA
03.2022 - 06.2022
- Facilitated the management of daily business office operations, including financial transactions, billing, and record-keeping
- Maintained accurate and up-to-date financial records, ensuring compliance with company policies and regulations
- Managed accounts payable/receivable functions, processing invoices, payments, and collections in a timely manner
- Collaborated with the business office manager to develop and implement efficient administrative processes and procedures
- Covered front desk duties and provided help to residents on an as needed basis
Processor
Medicaid Done Right
03.2020 - 03.2022
- Collaborated with families, remote field reps and nursing home staff to obtain long term care Medicaid for residents in four states
- Oversaw case files from inception to approval including appeal hearings as needed
- Reviewed and submitted financial and legal documentation to pertinent parties with superior accuracy
- Maintained a very high success rate with case outcomes as well as garnered high confidence levels from all who worked with me
- Adhered to all applicable HIPPA and federal financial document privacy regulations related to the sensitive data being handled
Claims Specialist
Direct Reimbursment Solutions
10.2019 - 03.2020
- Reviewed and submitted insurance claims for accuracy, completeness, and compliance with company policies
- Communicated with policyholders, healthcare providers, and legal representatives to gather additional information or clarify claim details
- Evaluated claim data against policy terms and conditions to make fair settlement decisions within established authority limits
- Maintained accurate documentation of all claim activities in accordance with regulatory requirements
- Participated in regular team meetings to discuss trends, challenges, and best practices in claims processing
Ride share driver
Uber & Lyft
03.2017 - 12.2019
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
- Assisted with loading/unloading of goods when necessary, ensuring proper handling techniques were followed at all times
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
- Maintained a high level of professionalism while representing the company during interactions with customers
Cell Center Rep
The Office Gurus
11.2017 - 07.2018
- Made outbound calls to prospective customers to generate leads and promote products or services
- Managed a high volume of calls on a daily basis, consistently meeting or exceeding call quotas
- Built strong customer relationships through active listening, empathy, and problem-solving skills
- Participated in regular training sessions to enhance product knowledge and sales techniques
- Adhered to scripts provided for different campaigns while also adapting communication style as needed
Billing Specialist
Metro Wellness Center
09.2016 - 07.2017
- Analyzed and accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Generated monthly reports on key performance metrics such as invoice accuracy rate, average days outstanding, and collection rates
- Collaborated with cross-functional teams to ensure proper coding of expenses for accurate client invoicing
- Partnered with various other departments during community outreach events
Verification and Billing
Bay Area Gastrointestinal, Endoscopy and Liver Specialists
10.2015 - 09.2016
- Evaluated and submitted medical claims to insurance companies, ensuring accuracy and adherence to billing guidelines
- Followed up on unpaid or denied claims, working with insurance companies to resolve issues and secure payment
- Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement
- Maintained updated knowledge of medical coding systems (e.g., ICD-10, CPT) and insurance regulations
- Responded promptly to inquiries from patients, insurance companies, and other stakeholders regarding billing matters
- Generated monthly financial reports detailing revenue trends, outstanding balances, and collection efforts
Financial Counselor
Windmoor Healthcare
05.2011 - 09.2015
- Managed patient billing and insurance claims, ensuring accurate and timely submission
- Assisted patients in understanding their financial responsibilities and provided guidance on available payment options
- Maintained detailed records of patient accounts, payments, and adjustments using electronic billing systems
- Implemented cost-saving measures by identifying opportunities for process improvements within the revenue cycle management workflow
- Improved patient satisfaction scores related to financial matters through effective communication and empathy
- Ensured compliance with federal regulations such as HIPAA when handling sensitive patient information
Education
High school or equivalent - GED
Pinellas Technical Education Center
Saint Petersburg, FL01.1996
Skills
- Medical billing
- Case management
- CPT coding
- Data entry
- Accounts Receivable
- Microsoft Office
- Computer Literacy
- Customer Service
- Office Experience
- Administrative Experience
- Windows
- ICD-9
- Liability
- Medical Records
- Insurance Verification
- Transcription
- Hospital Experience
- 10 Key Data Entry
- HIPAA
- Medical Scheduling
- EMR Systems
- Quality Assurance
- Medical collection
- Microsoft Powerpoint
- QuickBooks
- Phone Etiquette
- Accounting
- Organizational skills
- Project management
- Microsoft Excel
- Computer skills
- Communication skills
- Medical office experience
- EHR systems
- ICD-10
- DRG
- Financial report writing
- Time management
- Account reconciliation
- Accounts payable
- Office management
- Clerical experience
- Cash handling
- Typing
- Account management
- Financial services
- Hospital experience
- Data collection
- Anatomy knowledge
- Documentation review
- Physiology knowledge
- Cash register
- Corporate finance
- Balance sheet reconciliation
- Medicare
- Microsoft Word
- Childcare
- Microsoft Outlook
- Leadership
- Revenue cycle management
- Microsoft Access
- Data management
- HIPAA knowledge
- Accounts receivable management
- Interest calculations
- Audit Support
- Personnel Oversight
- Collections experience
Certification
- Driver's License, 07/01/97 to 12/31/28
- BLS Certification, 10/01/24 to 10/31/26, Certified in basic life support, first aid, CPR administration, AED usage and choking protocols.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Medical terminology, Proficient, 02/01/22
- Spreadsheets with Microsoft Excel, Proficient, 04/01/22
- Administrative assistant/receptionist, Proficient, 03/01/22
- Food service: Customer situations, Proficient, 04/01/24
- Scheduling, Proficient, 05/01/24
- Sales skills, Proficient, 02/01/22
- Call center customer service, Proficient, 06/01/24
- Customer focus & orientation, Proficient, 09/01/21
- Supervisory skills: Motivating & assessing employees, Proficient, 06/01/24
- Office manager, Proficient, 01/01/22
- Customer service, Proficient, 03/01/22
- Bartending, Proficient, 09/01/24
- Warehouse shift leader, Proficient, 04/01/24
- Retail management, Proficient, 04/01/24
- Legal skills, Proficient, 04/01/24
- Management & leadership skills: Impact & influence, Proficient, 04/01/24
- Medical receptionist skills, Proficient, 03/01/24
- Bookkeeping, Proficient, 08/01/24
- Verbal communication, Proficient, 04/01/24
- Work motivation, Proficient, 08/01/21
- Communication skills, Proficient, 04/01/24
- Warehouse safety, Proficient, 04/01/22
- Working with MS Word documents, Proficient, 01/01/22
- Attention to detail, Proficient, 08/01/21
- Medical billing, Proficient, 04/01/24
- Protecting patient privacy, Proficient, 03/01/24
- Work style: Reliability, Proficient, 04/01/24
- Basic computer skills, Proficient, 05/01/24
- Patient-focused care, Proficient, 04/01/24
- Attention to detail, Proficient, 03/01/22
- Delivery driver, Proficient, 04/01/24
- Clinical judgment, Proficient, 05/01/24
Accomplishments
- Documented and resolved several credentialing inaccuracies which led to the start of 70% increase in receivables.
- Achieved dramatic positive patient feedback through effectively helping with redeveloping procedures practice-wide.
- Collaborated with team of three in the development of multiple improvements in office efficiency and compliance. This also played a large part in being able to begin obtaining collaborative contracts with several payors.
Languages
English
Native or Bilingual
Spanish
Elementary
References
Stacy Rodrigues-Talamonti 413-313-5244
Charity Fogle 229-395-0030
Myesha Lovett 863-359-5087
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid sick leaveStock Options / Equity / Profit SharingQuote
To know what is right and not to do it is the worst cowardice.
Confucius
Software
Windows(various iterations throughout 25 years)
All Microsoft Office Programs
Athena EMR
Eclinical Works
QuickBooks
Interests
Cooking
Gaming
Poetry(both reading and writing)
Music
My kids
My dog
My wife
Gardening
Carpentry
Critical thinking
Philosophy
Timeline
Billing Manager
Florida Psychiatric Associates
06.2024 - 09.2024
Internet repair
Spectrum
06.2022 - 04.2024
Assistant Business Office Manager
THE SPRINGS AT BOCA CIEGA
03.2022 - 06.2022
Processor
Medicaid Done Right
03.2020 - 03.2022
Claims Specialist
Direct Reimbursment Solutions
10.2019 - 03.2020
Cell Center Rep
The Office Gurus
11.2017 - 07.2018
Ride share driver
Uber & Lyft
03.2017 - 12.2019
Billing Specialist
Metro Wellness Center
09.2016 - 07.2017
Verification and Billing
Bay Area Gastrointestinal, Endoscopy and Liver Specialists
10.2015 - 09.2016
Financial Counselor
Windmoor Healthcare
05.2011 - 09.2015
- Driver's License, 07/01/97 to 12/31/28
- BLS Certification, 10/01/24 to 10/31/26, Certified in basic life support, first aid, CPR administration, AED usage and choking protocols.
High school or equivalent - GED
Pinellas Technical Education Center
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