Peter Wasswa

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
• Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
• Audited team performance and compliance with company standards.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Directed and supervised team of 102 members engaged in different projects an development.
• Maintain an understanding of new initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
• Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
• Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
• Improved patient comfort by repositioning and transferring them on a regular basis.
• Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
• Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
• Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
• Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
• Served as a mentor to new staff members, providing guidance and support during their onboarding process.
• Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
• Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
• Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
• Collaborated with interdisciplinary team members to develop personalized care plans tailored to individual patient needs.
• Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
• Participated in ongoing professional development opportunities to remain current on best practices in the field of Certified Nurse Assistance.
• Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
• Streamlined communication between patients and healthcare providers by serving as an attentive liaison during shift handovers and interdisciplinary meetings.
• Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
• Promoted physical therapy goals through guided exercise routines with patients experiencing mobility challenges or recovering from surgery.
• Ensured timely medication administration by accurately recording dosage and time in medical charts.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Educated patients and family members on best home care practices for healing and recovery.

• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Maintained personnel records and updated internal databases to support document management.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Assisted in teaching the Spanish language during my stay at University in Cuba
• Served as a reliable resource for students seeking academic guidance, leading to improved confidence and performance in coursework.
• Assisted professors with course preparation, ensuring timely delivery of materials and efficient use of resources.
• Mentored incoming teaching assistants, sharing best practices and strategies for effectively managing classroom dynamics and supporting student success.
• Evaluated student presentations for clarity, accuracy, and depth of understanding, offering constructive feedback for improvement efforts.

Certified Nurse Assistant - CNA

Bachelors in Physical Education and Sports

Diploma in Spanish Language

Computer Science

Uganda Certificate of Education. 'O' level