Peter Webster
Kihei,HI
Summary
Dynamic professional with expertise in operational management, inventory control, and customer service excellence. Proven ability to enhance service quality and community engagement while driving efficient daily operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Co-Owner
Maui Frozen
Kihei, HI
04.2024 - 11.2025
- Managed daily operations of Maui Frozen's mobile service to ensure efficient workflow and customer satisfaction.
- Oversaw customer service activities, consistently meeting or exceeding quality standards to enhance customer experience.
- Coordinated inventory management to maintain optimal stock levels of ingredients and supplies.
- Monitored health and safety standards during food preparation and service activities.
- Engaged in community and industry events to network and promote business, fostering relationships that support growth and market awareness.
Mise en Place
Happy Opu
Kahului, Hawaii
08.2023 - 02.2024
- Prepared fillings for manapua, supporting AM production team with timely and fresh ingredients.
- Prepared food items for outside contract sales.
- Managed daily inventory levels, ordering from local vendors to ensure consistent stock availability.
- Managed end-of-month inventory using Reciprofity software.
- Maintained cleanliness of prep stations, ensuring a safe and organized environment for AM production team.
Manager
Maui Fish n' Chips
Kihei, HI
12.2019 - 08.2023
- Oversaw daily operations, delivering efficient and friendly service to enhance customer satisfaction.
- Developed schedules to optimize workforce coverage during peak hours.
- Resolved customer complaints promptly to enhance overall dining experience.
- Trained staff on proper food handling and customer service techniques.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels and coordinated supply orders, ensuring timely availability of kitchen supplies.
Various
NBX Bikes
, Rhode Island
05.2010 - 11.2019
- April 2018-November 2019; Store Manager East Providence Location
- September 2016-April 2018; Company Wide Inventory Controller/Buyer
- January 2015-September 2016; Store Manager Providence Location/Inventory Controller
- May 2010-December 2014; Store Manager Narragansett Location/Inventory Controller
- Transitioned to the store manager role at the East Providence location due to operational needs.
- - Continued my work with inventory controller and accountant to maintain levels that had been previously set and attained.
- - As always, maintained the view that every person that walks through our doors is not just another customer, but a loyal client and community member.
- - Transitioned to three and eventually four store company wide Inventory Controller/Buyer.
- - Maintained inventory levels tailored to four diverse demographics across the state.
- - Facilitated regular inventory cycle counts throughout four stores as well EOY company wide inventory.
- - Communicated regularly with company accountant to follow specific budgets and account for any inventory discrepancies as well as major internal theft.
- - Maintained shrink/loss level to an award winning nationwide industry level.
- - Worked closely with industry representatives to place appropriate pre-season inventory orders.
- - Worked with store managers to come up with action plans for proper merchandising of both hard and soft goods.
- - Setup appropriate company wide min/max inventory standards for future ordering.
- - Oversaw operations at the Providence store location during transitions.
- - Transitioned Providence store to new location with complete build-out of 1/3 the square footage while sustaining sales levels.
- - Worked closely with the company buyer to maintain appropriate inventory levels based on store needs and demographic shifts.
- - Managed Sales/Service/Staff for fast growing, mid volume community bike shop.
- - Maintained appropriate inventory levels to meet demands of highly seasonal business.
- - Prepared monthly inventory cycle counts as well as EOY inventory using Ascend Retail Management Systems.
- - Help transition to a new location comprising of six times the square footage of sales space.
- - Helped to transition acquirement of two additional stores throughout RI becoming a high volume company.
- - Attended yearly industry seminars to help grow as a company as well as stay informed on bicycle and hospitality industry trends and futures.
- - Cultivated long-term community ties and developed a loyal client base throughout tenure.
Assistant Manager - Hardgoods
Ski Market
Warwick, Rhode Island
10.2005 - 03.2010
- Collaborated with clients on sales and service of skis and bicycles, while leading junior lease program to enhance customer engagement.
- Maintained up-to-date knowledge of company products and services.
- Implemented store policies and procedures to align with company standards.
- Worked closely with company buyers to follow current and future trends based on 27 store locations.
- Coordinated with industry representatives to organize interactive community events, fostering brand awareness and customer loyalty.
- Partnered with outside inventory company to conduct yearly counts, ensuring accurate stock levels and supporting operational efficiency.
Bartender
The Shorebreak
Narragansett, Rhode Island
03.2008 - 11.2009
- Prepared and served a variety of cocktails and beverages to customers.
- Provided exceptional customer service by engaging with patrons and addressing needs.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions accurately and balanced register at the end of each shift without a POS system.
- Displayed bottles attractively to enhance bar aesthetics. and glasses behind bar to make attractive displays.
Bartender
Amalfi Oceanside Restaurant
Narragansett, Rhode Island
06.2005 - 03.2008
- Prepared and served a variety of cocktails and beverages to customers.
- Engaged with patrons to deliver exceptional customer service and address individual needs.
- Utilized knowledge of bar and menu options to prepare drinks and offer tailored food recommendations.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Monitored guests' alcohol consumption to ensure responsible service and compliance with legal regulations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
High School Diploma -
Manchester Central High School
Manchester, NH06-1998
Some College (No Degree) - Marketing
University of Rhode Island
Kingston, Rhode Island, RISkills
- Operational management
- Inventory control
- Sales and customer service excellence
- Event promotion
- Supply chain management
- Community engagement
- Shimano S-TEC Certified
- BOSCH Trained
- Extensive use of multiple B2B platforms
- Extensive use of Ascend RMS
Certification
Shimano S-TEC Certified
Timeline
Co-Owner
Maui Frozen
04.2024 - 11.2025
Mise en Place
Happy Opu
08.2023 - 02.2024
Manager
Maui Fish n' Chips
12.2019 - 08.2023
Various
NBX Bikes
05.2010 - 11.2019
Bartender
The Shorebreak
03.2008 - 11.2009
Assistant Manager - Hardgoods
Ski Market
10.2005 - 03.2010
Bartender
Amalfi Oceanside Restaurant
06.2005 - 03.2008
High School Diploma -
Manchester Central High School
Some College (No Degree) - Marketing
University of Rhode Island