Peter Wilhelm
Cahokia Heights,IL
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
23
23
years of professional experience
Work History
Sales and Customer Support
Garrett Paper / Imperial Dade Paper
02.2003 - 10.2025
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Trained new team members on customer care protocols and system navigation.
- Collaborated with team members to identify client needs and tailor solutions accordingly.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Helped coordinate warehouse operations to ensure employee safety and inventory accuracy.
- Managed high-volume inbound calls, ensuring timely and accurate customer assistance.
- Analyzed trends to forecast demand, influencing purchasing decisions and market usage.
- Monitored vehicle using GPS to optimize route and reduce delays.
- Developed payment plans and facilitated negotiations with clients to recover debts.
- Assisted customers with inquiries regarding accounting transactions and discrepancies.
Education
High School Diploma -
Mascoutah Community High School
Mascoutah05-1992
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Relationship building
- Relationship selling
- Shipment processing
- Inventory control procedures
- Financial records oversight
- Reliable and punctual
Timeline
Sales and Customer Support
Garrett Paper / Imperial Dade Paper
02.2003 - 10.2025
High School Diploma -
Mascoutah Community High School
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