Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
23
23
years of professional experience
Work History
Sales and Customer Support
Garrett Paper / Imperial Dade Paper
Hazelwood, MO
02.2003 - 10.2025
Developed strong relationships with clients to enhance customer satisfaction and loyalty.
Trained new team members on customer care protocols and system navigation.
Collaborated with team members to identify client needs and tailor solutions accordingly.
Developed and maintained filing systems to enhance document retrieval and organization.
Helped coordinate warehouse operations to ensure employee safety and inventory accuracy.
Managed high-volume inbound calls, ensuring timely and accurate customer assistance.
Analyzed trends to forecast demand, influencing purchasing decisions and market usage.
Monitored vehicle using GPS to optimize route and reduce delays.
Developed payment plans and facilitated negotiations with clients to recover debts.
Assisted customers with inquiries regarding accounting transactions and discrepancies.
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
Customer Services and Sales Representative and Sales Management Support at IMCD Australia LtdCustomer Services and Sales Representative and Sales Management Support at IMCD Australia Ltd