Summary
Overview
Work History
Education
Skills
Timeline
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Peter Wilkins

Marlton,NJ

Summary

Multi-faceted, efficient & reliable supervisor with several years of experience in automotive fleet management. Offers a unique combination of creativity and analytical skills with the ability to assess multiple vantage points to create cost-effective solutions for internal and external clients. Strong written and verbal skills; with a solid knowledge base on a wide range of operating and proprietary software. Effective Supervisor with 20 years of related experience. Effective in providing structured leadership and conflict resolution. Performs or delegates preventive maintenance or emergency repairs.

Overview

31
31
years of professional experience

Work History

Maintenance Manager

SEPTA
03.2019 - Current
  • Manages a group of employees with minimum direction, schedules the work to maximize economic, efficient, and safe work standards and to promote continuous improvement in safety, reliability and customer satisfaction
  • Responsible for major rail vehicle overhaul and minor refurbishment programs including preventative maintenance, inspection and failure diagnosis/analysis
  • Responsible for controlling labor and material expenditures to comply with budgetary limitations
  • Communicates with Union personnel and other supervisors to coordinate work activities, etc
  • Maintains accurate records for employee schedules and reports to reduce waste and loss of manpower
  • Responsible for providing technical assistance and support in the repair and/or maintenance of rail vehicles and equipment
  • Monitors and evaluates the performance and skill levels of various types of technical and service personnel
  • Implements Authority practices and policies consistent with 'good industrial practice'
  • Develops cost effective maintenance practices for implementation throughout operations
  • Responsible for collecting data on units/repairs to track reliability, and perform trend analysis
  • Responsible for maintaining a safe, clean and productive environment
  • Responsible for instructing, training, and testing newly transferred and hired employees
  • Ensures fair treatment and equal opportunity for all employees in the section/department
  • Complies with all Authority and departmental safety and security policies and procedures, as well as all applicable job safety responsibilities
  • Reports any safety concerns, compromises, or hazards in the hazards affecting self and other employees is responsible for the individual's own safety and is encouraged to promote the safety of others.

Fleet Manager

Drexel University
10.2010 - 03.2019
  • Managed a diverse workforce of over 42 employees including mechanics, commercial vehicle operators, forklift and maintenance equipment operators, and shipping and receiving
  • Maintained a fleet of 75+ vehicles including transit model buses and coach style buses
  • Involved daily to train, monitor and motivate staff on policies, procedures and safety standards
  • Coordinated quarterly meetings for all staff members to reiterate/retrain existing policies, introduced any changes or additions and procedural method for the department
  • Coordinated/scheduled daily and weekly/monthly assignments, while maximizing the effectiveness of the staff in order to meet management/budgetary goals
  • Worked directly with students, staff and faculty who required special transportation assistance
  • Conducted interviews for all prospective new hires under direct management or within the department
  • Involved in all levels of progressive discipline up to termination, while ensuring respectful and fair treatment of student, staff and faculty
  • Worked directly with Procurement to facilitate the purchasing of new equipment, vehicles and maintenance programs
  • Worked directly with a wide range of vendors to cut costs and protect the interests of the University
  • Provided scheduling, quoting and assignment of all Chartered Events on campus or in the local area requiring transportation
  • Responsible for all customer service complaints and concerns involving all vehicles in the Drexel fleet; from initial intake and investigation, through to resolution
  • Managed preventative maintenance in the fleet, including overseeing inspections and analyzing results to ensure there were minimal service interruptions
  • Conducted all accident investigations; including on site determination and detailing of cause
  • Ensured all policies and procedures were followed as set by Facilities Management and Legal
  • Coordinated the findings with risk management, while ensuring any needed repairs were completed in a timely manner
  • Reviewed and maintained policies/procedures as set by Facilities Management and Human Resources.

Supervisor

NATIONAL TIRE & BATTERY (NTB)
05.2006 - 10.2010
  • Managed 35+ employees to achieve business and organization goals, visions and objectives
  • Utilized as a customer service resolution specialist by corporate management when local store management could not effectively solve crisis situations
  • Planned, developed and coordinated events and promotional campaigns
  • Directed all operations of the sales floor and prepared reports for daily sales
  • Conducted interviews, hired and trained new candidates and existing staff.

Print Manager-Customer Service Specialist

H&W PRINTING
12.2000 - 03.2006
  • Provided care for one of the largest insurance care companies in the U.S
  • Through multiple communication mediums
  • Maintained warranty and customer care printed materials by monitoring stock levels, trend ordering maintenance and scheduling reorders with customer approval
  • Created full-time mailing services for the company; providing an additional level of customer service and revenue stream creating over $400,000.00 in revenue in the first fiscal year
  • Developed from the ground floor a direct mailing department moving over 2.3 million pieces of focused direct mail for clients like K&W Men's Wear, the Atlanta Falcons and Braves, as well as handled all of the shipping and receiving duties.

Service Manager

NATIONAL TIRE WAREHOUSE (NTW)
01.1993 - 12.2000
  • Inside/outside sales - all auto dealer sales including new and used car sales and maintenance
  • Handled warranty claims for local dealers with new tire/service issues
  • Serviced customers and developed sales strategies for store to facilitate growth
  • Developed solutions for gaining and maintaining new customers
  • Created efficient and cost effective sales strategy for Dealership Management that focused on mutual success and profitability
  • Implemented company directives to maximize profit and to minimize customer downtime
  • Developed on-going working relationships to keep Dealership Management aware of all new products and services that NTW offered
  • Opened and maintained new accounts for all qualified Auto Dealers and Service Centers.

Education

Managerial Strategies And Performance

Community College of Philadelphia
Philadelphia, PA
12.2023

Skills

  • PROCESS REDESIGN
  • TEAM MANAGEMENT
  • MAINTENANCE MANAGEMENT
  • RELATIONSHIP MANAGEMENT
  • PREVENTATIVE MAINTENANCE MANAGEMENT
  • TIME MANAGEMENT
  • RISK MANAGEMENT
  • PROCUREMENT
  • UNION COMMUNICATIONS
  • CRITICAL THINKING
  • BUDGET ANALYSIS AND EXECUTION
  • CUSTOMER SERVICE

Timeline

Maintenance Manager

SEPTA
03.2019 - Current

Fleet Manager

Drexel University
10.2010 - 03.2019

Supervisor

NATIONAL TIRE & BATTERY (NTB)
05.2006 - 10.2010

Print Manager-Customer Service Specialist

H&W PRINTING
12.2000 - 03.2006

Service Manager

NATIONAL TIRE WAREHOUSE (NTW)
01.1993 - 12.2000

Managerial Strategies And Performance

Community College of Philadelphia

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Peter Wilkins