Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Peter Yoon

Las Vegas,NV

Summary

Results-driven operations manager with a focus on enhancing guest satisfaction and team performance. Expertise in conflict resolution, effective communication, and implementing quality control measures to achieve business goals.

Overview

16
16
years of professional experience

Work History

Head Server

Industry 13 Karaoke & Bar
Las Vegas, Nevada
08.2023 - Current
  • Served food and beverages promptly, ensuring a positive dining experience for guests.
  • Assisted in training new servers on restaurant procedures and service standards.
  • Handled customer inquiries and resolved issues to enhance guest satisfaction.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with customers.

Operations Manager

Fusion 2any1 Sushi
Diamond Bar, California
05.2018 - 07.2023
  • Oversaw inventory control, maintaining adequate stock levels for menu items.
  • Implemented quality control measures to ensure food safety and standards compliance.
  • Reviewed supplier contracts to negotiate better pricing and delivery terms.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Manager

Barzotto
San Francisco, California
10.2016 - 05.2018
  • Facilitated training sessions to improve team performance and knowledge.
  • Coordinated with stakeholders to align project goals with business objectives.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.

Assistant Manager

Sugarfish
Los Angeles, California
05.2013 - 10.2016
  • Managed daily operations to ensure exceptional service at a fast-casual sushi restaurant.
  • Handled customer inquiries and resolved issues to enhance dining experiences.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.

Dining Server

Benihana
Cupertino, California
07.2009 - 05.2013
  • Provided exceptional customer service to enhance dining experiences.
  • Managed table setup and presentation for optimal guest satisfaction.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Processed cash and credit card payments quickly and accurately at the end of each meal service period.

Education

Some College (No Degree) -

De Anza College
Cupertino, CA

Skills

  • Guest satisfaction
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Time management
  • Detail orientation
  • Customer service
  • Crisis management

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual
Spanish
Limited

Timeline

Head Server

Industry 13 Karaoke & Bar
08.2023 - Current

Operations Manager

Fusion 2any1 Sushi
05.2018 - 07.2023

Manager

Barzotto
10.2016 - 05.2018

Assistant Manager

Sugarfish
05.2013 - 10.2016

Dining Server

Benihana
07.2009 - 05.2013

Some College (No Degree) -

De Anza College

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