Peter Young
Portland,OR
Summary
Led by a driving purpose to build trust with clients through the project build out process in order to effectively provide understanding for the challenges and accompanying solutions to their complex, specialized situations. Proven experience in analyzing and optimizing complex systems to enhance functionality and efficiency in both Lean and Agile frameworks. Leveraging technical skills and critical thinking to develop tailored solutions to drive business growth. Leadership in cross-functional project development in aligning teams to ensure: final deliverables meet expectations, product design has a focus on longevity, and communication throughout was clear and concise.
Overview
7
7
years of professional experience
Work History
BRIX - Enrollment System Analyst
The Standard Insurance
Portland, OR
01.2024 - Current
- Analyze system requirements and specifications to enhance operational efficiency through strategized workflow improvements.
- Create communication documentation and monitor all incoming census loads for correction to ensure clients receive seamless connection and visibility on any data issues.
- Collaborate with cross-functional teams to identify system improvements and optimize processes.
- Facilitate user trainings to ensure effective utilization of software tools.
- Oversee document development across project workstreams to create necessary internal system enhancements and best practices per compliance and regulatory standards.
- Enhance project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Partner in implementation of major systems integration project, implementing Adaptia to file validation and correction, with the goal of reducing manual correction and testing time by 4+ hours per project and weekly adaptation.
Ready Enroll - Enrollment System Analyst
The Standard Insurance
Portland, OR
07.2020 - 12.2023
- Built out end-to-end system configurations and testing for 20+ client implementations of enrollment system and managed their case throughout the year. Covering over 25,000 lives across all cases.
- Assured all deliverables were the highest quality and had maximum effectiveness through QA processes.
- Coding subject matter expert. In charge of finding solutions to out of basic system scope problems through script, and the review of old outdated code to find how to improve both on quality, execution, and guidelines.
- Led discussion with the customers to explain complex technical problems the system was encountering in a way which allowed us to find solutions that would meet their needs.
- Led automation projects, which led to freeing the team from 2+ hours of work weekly from mundane tasks.
- Audited case data through creation of macros to ensure quality and performance of system.
Intern
Social Security Administration
La Mirada, CA
07.2019 - 10.2019
- Identified and resolved problem of losing physical files causing employees to spend 10+ hours a week searching and a subsequent amount of waiting time for the customer.
- Lead developer of SQL database for storing names, Social Security Number, file location, and benefits for data outtake.
- Taught co-workers via training sessions how to use database and update with new information.
Education
Bachelor of Science - Computer Science | Bible Minor
Biola University
La Mirada, CA05.2020
Skills
- Microsoft Excel - Data auditing, Pivot tables, Macros
- Automation Tool Identification and Implementation
- C, HTML/CSS, JavaScript
- Strong Communication Skills
- Work Tracking and Ticketing Tools
- Best Practice Guide Creation
- End User Support
- Project Prioritization
Timeline
BRIX - Enrollment System Analyst
The Standard Insurance
01.2024 - Current
Ready Enroll - Enrollment System Analyst
The Standard Insurance
07.2020 - 12.2023
Intern
Social Security Administration
07.2019 - 10.2019
Bachelor of Science - Computer Science | Bible Minor
Biola University