Peter Yuen
New York,NY
Summary
Hospitality professional with 10 years of New York City experience. My goal is to join an organization with a solid foundation and established culture. My career has been one of progressive growth. I am looking to bring my skill set and talents whilst growing within a company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Boqueria
05.2023 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented procedures and coached behaviors to support in managing labor to stay in budget
- Develop team members into leadership roles
- Maintain DOH A grade rating
- Improved scores on Google, Yelp and RESY
Assistant General Manager
Wagamama USA
09.2021 - 05.2023
- Forecasting and scheduling
- Overseeing operations, strategizing and implementing improvements
- Training leadership and hourly team members
- Worked on NROs (East Village, Murray Hill, Midtown and Atlanta)
- Beverage program development and launch in NY + Boston markets
- p & l review
- Local street marketing, catering and events planning and execution
- Increased and maintain Yelp overall score of 4.5 stars
FOH Manager
Wagamama USA
01.2018 - 08.2021
- Motivated staff to perform at peak efficiency and quality, coaching on the go
- Created training program/plans for hourly team members
- Oversaw training for new team members
- Adhered to safe work practices, food safety regulations, and company standards
FOH Trainer
Wagamama USA
01.2017 - 12.2017
- Trained all new team members
- Trained all m.i.t.s on positional operations
- Lead trainer on NROs
- Created training plans + documents
Server
Wagamama USA
10.2016 - 12.2016
- Went above and beyond the call of duty for guests
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with enthusiasm and promoted the company brand + culture
Manager
VYNL Eastside
01.2009 - 08.2009
- Recruitment/staffing for front of house hourly positions
- Expo and overseeing back of house execution
- Overseeing delivery and take out operations
- Menu development with Chef Shirley Lu
General Manager
Xing
01.2005 - 12.2008
- Collaborated with head chef on menu additions
- Oversaw daily operations
- Increased revenue from buyouts for Broadway productions
- Increased revenue by partnering with promoters using space as a after hours lounge
- Increased revenue by renting out space for film, tv and photo shoots
- Recruited, hired, and trained personnel, working on sops and training materials
- James Beard award for best restaurant design
Education
High School Diploma -
Birch Wathen
New York, NYSkills
- Restaurant operations
- Recruitment and training
- NROs
- Local street marketing
- Catering events planning and execution
- Forecasting scheduling
- P & L review
- Cost & labor control
- Maintenance & Repair
Certification
NYC food handlers license #13-00848
Timeline
General Manager
Boqueria
05.2023 - Current
Assistant General Manager
Wagamama USA
09.2021 - 05.2023
FOH Manager
Wagamama USA
01.2018 - 08.2021
FOH Trainer
Wagamama USA
01.2017 - 12.2017
Server
Wagamama USA
10.2016 - 12.2016
Manager
VYNL Eastside
01.2009 - 08.2009
General Manager
Xing
01.2005 - 12.2008
High School Diploma -
Birch Wathen
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