PETER ZAMUDIO
Katy,United States
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
19
19
years of professional experience
Work History
District Manager
ALSCO
05.2021 - Current
- Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers. Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product and ensure a profitable product mix. Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch. Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
- Develop and motivate RSR within my district to be a highly productive team. By continual training, regular meetings, daily check in, route rides.
- Provide outstanding customer service through customer visits, audits, negotiating with customers, customer retention and growth.
- Lead my district to success, communicate, oversee route organization meet KOI’s (key operating indicators) which include 96% credits, inventory maintenance >12%, service charge >12%, loss business
- Complete route responsibilities when necessary. Open and close facility work Saturday to accommodate customer needs and demands.
Route Operations Manager
Sparkletts
04.2017 - 05.2021
- Responsibilities Include: Responsible for assigned route sales representatives.
- Provide coaching, training (rsr to sell upsell drive safely ensure rsr is providing outstanding customers service every delivery, and to get weekly goals), motivation to new and existing RSR to ensure achievement of branch revenue profit and growth goals.
- Manage RSR performance to ensure customer base goals are achieved hold RSR accountable for customer service and safety.
- Research and resolve customer complaints in a timely manner. Recruit Cdl drivers.
- Plan coordinate oversee daily routes, analyze the most efficient routing options due to daily factors to balance routes approve inventory. Retail sales Kroger’s, Lowes, Home depot, Randall’s, Walmart providing back stock as well as have RSR stock shelves and rotate stock.
- Manage account credit and termination maintain relationship with customers, B2b sales.
Route Sales Representative (RSR)
Culligan
07.2015 - 04.2017
- Responsibilities included: Deliver 5 gallon bottled drinking water to residential and commercial accounts.
- Delivered 40 lbs. bags of salt for water softener checked system for leaks, salt level, ensure system is working properly while providing excellent customer service. Exceptional ability to generate new leads new sales. As a Route Sales Representatives i had responsibility for a defined group of customers that require periodic “route” based sales and customer service.
- Plan and deploy strategic/consultative sales processes to maximize account productivity. Evaluate current and potential sales opportunities with existing customers. Develop strong professional relationships within customer organizations. Continually growing route and revenue.
- Class B driver with an excellent safety record.
Operations Supervisor
FedEx
10.2006 - 07.2015
- Responsibilities Included: Successfully manage warehouse production activities so all trucks can be loaded on time.
- Plan directed, coordinated and assigned manpower to meet aggressive production schedule.
- Trained staff and provided daily safety meetings. Responsible for on-time deliveries, productivity, safety standards, and warehouse upkeep. Oversight of inbound sorts to ensure quality, safety, and productivity
- Provided excellent customer service while delivering packages in a timely manner.
Education
Vocational Certification - Operations Maintenance Engineering
Los Angeles Trade Technical Community College
Los Angeles, CA06.2008
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Languages
Spanish
Professional Working
Timeline
District Manager
ALSCO
05.2021 - Current
Route Operations Manager
Sparkletts
04.2017 - 05.2021
Route Sales Representative (RSR)
Culligan
07.2015 - 04.2017
Operations Supervisor
FedEx
10.2006 - 07.2015
Vocational Certification - Operations Maintenance Engineering
Los Angeles Trade Technical Community College
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