Peter Zervos
Randolph,MA
Summary
Forward-thinking individual with love of literacy and dedication to young students. Offering more than four years of facilitating positive learning environments. Knowledgeable paraprofessional skilled in assisting students from various backgrounds with their educational, behavioral, and emotional needs.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
Crescent Hotels & Resorts
Quincy, MA
05.2022 - Current
- Securing & maintaining accurate records and proper payment methods
- Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records
- Trained new hires on systems & brand standards to achieve highest level of guest satisfaction
- Provided assistance to the Front Office Manager in all aspects of their responsibilities.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Guest Service Representative
Sonesta Select Boston Stoughton
Stoughton, MA
07.2021 - 03.2022
- Proficient in Property Systems including Fosse, Opera, Opera Cloud, & ONQ
- Cross trained in multiple positions within the hotel including night audit, housekeeping attendant & restaurant server
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Went above and beyond for my guests, including making outside venue reservations and organizing tours
- Immediately notified housekeeping and the maintenance department about guest room issues, to expedite resolution
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Office Supervisor
Buffalo Lodging Associates, LLC
Brockton, MA
12.2020 - 03.2022
- Assign room locations and fulfill guest special requests prior to arrival to maintain a high level of service
- Process all timed paperwork at required times, which includes processing payments and account ledgers
- Respond and resolve all customer care complaints in a timely manner
- Manage and maintain temporary or permanent lodging facilities
- Reinforce company culture to contribute to the site success and improve associates working conditions
- Review work procedures and operational problems to determine ways to improve service, performance, and safety.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Specialist
Courtyard by Marriott
Stoughton, Massachusetts
10.2018 - 03.2022
- Generates sales leads daily
- Responsible for landing Shields Health RX, currently the Courtyard’s largest client
- Prioritize and meet deadlines providing timely and effective office support to senior Managers
- Complete daily work and special projects as assigned in accordance with Marriott Brand Standards
- Continually drives Guest Survey Satisfaction scores with top scores.
- Interpreted clients' needs and introduced services to fit specific requirements.
General Manager
Our House Hospitality
New Orleans, LA
06.2017 - 09.2018
- Manage a team of direct reports, and outside vendors, daily operations, including mailroom, meeting/event set-ups, responsible for transferring in-house inventory, monthly inventory, and ongoing necessary maintenance
- Create a work environment that promote teamwork, recognition, mutual respect, and employee satisfaction
- Led team to provide excellent guest experiences through exceptional service, evidenced by a high number of return patrons and outstanding customer satisfaction ratings
- Control costs using online team pivot tracker software to reconcile detailed vendor invoices and up to date beverage and food costs
- Recruiting, hiring, and training of hourly employees helping to build a strong team and ensure the development of Managers
- Provide clear, concise, and consistent direction while recognizing individual and team contributions.
Food & Beverage Operations Manager
Renaissance Boston Waterfront Hotel
Boston, MA
09.2016 - 02.2017
- Created Renaissance brand proof of concept for combined Grab n Go and F&B On-Demand Concept and managed internal transfer of inventory
- Hotel Brand Standards Expert, leading outlets to QA Audit, 100% F&B and 97% overall hotel compliance
- Executed concept re-launch of venues to include menu engineering, physical renovation in conjunction with menu presentation and staff service retraining
- Restructured weekly payroll and gratuity reporting systems streamlining reporting time
- Reduced both Food & Labor costs by weekly & monthly inventory reporting, schedule forecasting, and maintaining appropriate staffing levels for hotel occupancy
- Continued availability for all guest requests, inquiries, and concerns in person, by email or Guest Survey Responding App
- Designed and created new guest amenity packages to save interdepartmental costs at month’s end
- Prepared and submitted assigned labor reports, weekly sales reports, and managed corporate purchasing card.
Special Education Paraprofessional
Charms Collaborative
Stoughton, MA
08.2012 - 06.2016
- Collaborated and communicated with special education teachers, general education teachers and administration regarding student's performance and response to intervention
- Tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers Worked under supervision of lead special education teachers to meet students' social development needs
- Progress monitored and gathered assessment data, work samples, observations, and reports
- Assisted classroom teachers with maintaining students' records and handling assignments
- Collaborated with teachers to design beneficial instructional plans and optimize use of classroom time
- Organized classroom spaces for lessons, activities, and student exploration time
- Maintained classrooms and learning facilities by preparing computers, paper handouts, and other learning materials
- Aided disabled students with operation of medical devices and support technologies
- Developed positive relationship with each child through observation and learning experience and enhanced student development and growth
- Supported instruction and student behavioral needs
- Offered advanced support to students in both classroom and/12 outside environments to encourage full participation in activities
- Provided accommodations and modifications to learners with disabilities to better access grade-level content
- Prepared displays of students' work to encourage development and self-esteem
- Consistently enforced administrative policies to keep the school environment fair for all students
- Enforced administrative policies on behavior and social interactions in accordance with internal and regulatory guidelines.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Contacted parents to discuss student progress and set up meetings.
Education
Master of Science - Health Administration, Business
Nova Southeastern University
Davie, FLBachelor of Science - Business Administration
Springfield College
Springfield, MAHigh School Diploma -
Randolph High School
Randolph, MASkills
- Special education
- Positive learning environment
- Computer proficient
- Outstanding social skills
- Student motivation
- G Suite knowledgeable
- Positive reinforcement
- Conflict resolution
- Experience with special-needs students
- Lesson plan implementation
- Elementary education
- Classroom management
- Oral and writing communication
- Organization and planning
- Proficient in all Microsoft Office Programs
- MS Office
- Planning and Coordination
- Teamwork and Collaboration
- Lesson Planning
- Special Education
- Autism and spectrum disorders
Websites
Timeline
Assistant Front Office Manager
Crescent Hotels & Resorts
05.2022 - Current
Guest Service Representative
Sonesta Select Boston Stoughton
07.2021 - 03.2022
Front Office Supervisor
Buffalo Lodging Associates, LLC
12.2020 - 03.2022
Specialist
Courtyard by Marriott
10.2018 - 03.2022
General Manager
Our House Hospitality
06.2017 - 09.2018
Food & Beverage Operations Manager
Renaissance Boston Waterfront Hotel
09.2016 - 02.2017
Special Education Paraprofessional
Charms Collaborative
08.2012 - 06.2016
Master of Science - Health Administration, Business
Nova Southeastern University
Bachelor of Science - Business Administration
Springfield College
High School Diploma -
Randolph High School
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