Peter Zettel
57 Glenwood Road, Somerville,MA
Summary
Highly Successful Concessions and Club Manager. Accomplished operator within extensive event driven schedule, high profile, top revenue generating sports and concert facility. Ensure the highest internal and external customer and client satisfaction through empowering staff to maintain and exceed exceptional food and beverage quality and service standards.
Dynamic Team orientated approach and problem-solver utilizing hands-on servant leadership style. Execute interdependently with all levels of facility and operations teams. Direct involvement with set-up, training and execution of several F&B POS and Inventory systems.
Overview
29
29
years of professional experience
Work History
Premium Seating and Club Manager, TD Garden
Delaware North Sportservice
Boston, MA
06.2015 - Current
- NOTE: Spring, summer 2021 work directly with Concessions Team to facilitate re-opening from 12% to 100% arena capacity
- Manage Premium Seating Inseat Service of 1060 Seats, 10 Servers, 19 Runners, 4 Supervisors.
- Manage Club areas including 237 capacity Sportsdeck Club. 3 Bartenders. 3 Servers, 2 buffet attendants. In addition, public bar, grill, coffee and grab & go locations, 8 associates, 2 Supervisors
- Software Appetize register system Roll-out Inseat. Direct input into menu interface creation and training of hand held equipment within system. Set-up of Expo protocols within Service Kitchen
- Birchstreet inventory System. Built, developed, and maintain current front of house food and beverage purchasing and inventory lists.
Concessions Manager, TD Garden
Delaware North Sportservice
Boston, MA
11.1995 - 06.2015
- Manager of 200+ front line associates, Up to 20 Supervisors, 40 In line Concessions locations and up to 20+ beer portables.
- 200 + events per year.
- Created, implemented, and conducted all Technical Training for Returning and New Hire associates.
Education
Bachelor of Arts - Theater Arts
Carroll University
Waukesha, WI05.1985
Skills
- Thrive within fast paced changing service environment
- Team Leadership and Team management
- Recruitment and Hiring
- MS Office, Vivonet, Appetize, Micros, Birchstreet,
- Technical, Operational, and Guest Service facilitator
- Daily Labor relations and conflict resolution within union environment
- Unique Scheduling paradigm, staffing,
- Payroll software; UKB, Kronos
- Food and Beverage Purchaser
- Monthly Input of food and beverage Inventory
- Servesafe certified
- Serve Safe Alcohol facilitation history
- Serve Safe Certified
References
Eric Rivers, General Manager TD Garden, Boston erivers@delawarenorth.com, 617-624-1610
Nancy Duran, Human Resources Sportservice, TD Garden, Boston, MA, nduran@delawarenorth.com, 617-624-1603
Mike Zielinski, Senior Manager Food Service Industry, mizielins1190@gmail.com, 586-899-3645
Mike Sheridan, Co-owner and Operator of Chelsea Station Restaurant, Chelsea MA, 617-686-3659
Tom Benzel, Director of Operations, Syracuse Dome, Syracuse University, 315-706-4876
Timeline
Premium Seating and Club Manager, TD Garden
Delaware North Sportservice
06.2015 - Current
Concessions Manager, TD Garden
Delaware North Sportservice
11.1995 - 06.2015
Bachelor of Arts - Theater Arts
Carroll University
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