Versatile and strategic thinker boasting 10 years of experience in enhancing business operations, boosting profitability, and spearheading team development. Adept as a project manager and business analyst, I excel in fast-paced, multi-cultural and evolving environments. My background in management, coupled with agile methodologies and digital marketing acumen, allows me to foster innovation and growth.
• Cultivate new and existing client relationships, boosting retention and sales through strategic engagement.
• Ensured client satisfaction and loyalty, leveraging referrals and references for business growth.
• Analyzed financial data and trends, presenting insights to executives to support business operations.
• Created and interpreted analytical models for risk, opportunity assessment, and market expansion feasibility.
• Led software/technology projects from initiation to completion, overseeing scope, goals, and deliverables.
• Managed project timelines, dependencies, and budgets, ensuring alignment with business objectives.
• Coordinated with large teams on multiple concurrent projects, maintaining clear communication with stakeholders.
• Achieved significant implementations, including Salesforce and ERP systems, enhancing operational efficiency.