Peter A Smith
Kennesaw,GA
Summary
Dynamic and results-driven professional with a proven track record at Alorica, excelling in customer service and digital operations. Adept at mentoring teams and streamlining processes, enhancing efficiency and customer satisfaction. Known for a friendly demeanor and strong problem-solving skills, consistently delivering exceptional outcomes in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Tier 2 Technology
Alorica WAH Verizon
01.2013 - Current
- Self-motivated, with a strong sense
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Digital Operations Coordinator
Verizon Alorica WAH
07.2011 - 01.2013
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Customer Service Representative
Alorica
10.2010 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - IT Certification
Essex County College
Newark, NJWolmers High School
Kingston Jamaica Wi04.1978
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Timeline
Tier 2 Technology
Alorica WAH Verizon
01.2013 - Current
Digital Operations Coordinator
Verizon Alorica WAH
07.2011 - 01.2013
Customer Service Representative
Alorica
10.2010 - 07.2011
No Degree - IT Certification
Essex County College
Wolmers High School
Similar Profiles
Trishia BradleyTrishia Bradley
Customer Service Representative at Alorica, Alorica- WAHCustomer Service Representative at Alorica, Alorica- WAH
Delmarie StevensDelmarie Stevens
Customer Service Representative at Alorica (Dominion Energy WAH Work At Home)Customer Service Representative at Alorica (Dominion Energy WAH Work At Home)
Brittany Lyn BlackBrittany Lyn Black
Loyalty Customer Care Agent at Alorica – Verizon Wireless | RemoteLoyalty Customer Care Agent at Alorica – Verizon Wireless | Remote
Jezzlone FrancisJezzlone Francis
Package Handler at FedEx:GroundPackage Handler at FedEx:Ground
Tiffany SmithTiffany Smith
Acute Care Nurse Practitioner (AGACNP), Cardiology at WellStar Center for Cardiovascular CareAcute Care Nurse Practitioner (AGACNP), Cardiology at WellStar Center for Cardiovascular Care