Peter D. Graham
Marietta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Out Door Power Equipment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Staff Musician, Guitari
Turner Chapel African Methodist Episcopal Church
02.2005 - Current
- Achieved the desired tonal and harmonic balance by communicating clearly with musicians.
- Composed and arranged music and recorded music in studios for radio, film, or television. Studied scores at length to learn music in detail and develop suitable interpretations.
- Accompanied morning worship services on Lead Guitar as part of the worship team.
- Performed an average of 4 to 5 events per month, including special functions, rehearsals, and recordings.
- Punctually attended 4 to 5 practices monthly.
- Read music and memorized parts for shows.
- Repaired broken strings and other instrument issues.
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
Customer Service Representative
Merotec USA
09.2015 - 01.2021
- Recommended troubleshooting processes to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in Freshdesk to track requests, document problems and record solutions offered.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
Education
Associate of Arts - Jazz Studies
Milwaukee Conservatory Of Music
Milwaukee, WIAssociate of Arts - Music Performance
Guitar Institute Of Technology
Hollywood, CA06.1998
No Degree - Electronics Technology
DeVry University
Decatur, GASkills
- Inbound and Outbound Calling
- Report preparation
- Good listening skills
- Creative problem solving
- Technical Support
- Key holder experience
- Professional telephone demeanor
- Complaint resolution
Accomplishments
During my time at Merotec USA I trained new incoming customer service agents, resulting in a very effective customer service agent support team.
Additional Information
For the last 7.3 years I also have drivin for The Lyft Ride Share Company. Always getting great reviews and maintaining a Five Star Rating
Timeline
Customer Service Representative
Merotec USA
09.2015 - 01.2021
Staff Musician, Guitari
Turner Chapel African Methodist Episcopal Church
02.2005 - Current
Associate of Arts - Jazz Studies
Milwaukee Conservatory Of Music
Associate of Arts - Music Performance
Guitar Institute Of Technology
No Degree - Electronics Technology
DeVry University
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