Peter D. Piazza
Chandler,AZ
Summary
Professional in the automotive industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Experience at Chapman Automotive Group, excelling in title processing and customer communication. Proven track record of enhancing customer satisfaction and reducing documentation errors. Skilled in multitasking and critical thinking, with a strong focus on accuracy and efficiency in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Lead Title Clerk - Administrative Support
Chapman Automotive Group
11.2022 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Reduced errors in documentation, closely monitoring changes in state and federal regulations and updating company procedures accordingly.
Owner/Operator
Horizon Auto Sales
06.1999 - 07.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Generated gross sales of over one million dollars annually and had a customer retention rate of over 80%
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Knowledge of dealer management software - Desk Manager, Tekeon, proficient in Quick Books, Excel, Outlook and Word.
- 40 years experience in repairing, restoring, paint and bodywork, automotive maintenance and vehicle diagnostics across most brands and vehicle types.
Education
Associate of Arts - Civil And Criminal Law
American Institute of Paralegal Studies
Phoenix, AZ01-1995
Bachelor of Science - Justice Studies
Arizona State University
Tempe, AZ01-1988
Skills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Data entry
- Attention to detail
- Excellent communication
- Multitasking
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Critical thinking
Timeline
Lead Title Clerk - Administrative Support
Chapman Automotive Group
11.2022 - Current
Owner/Operator
Horizon Auto Sales
06.1999 - 07.2022
Associate of Arts - Civil And Criminal Law
American Institute of Paralegal Studies
Bachelor of Science - Justice Studies
Arizona State University
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